Internal Revenue Service
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IRS CX Efforts Come With a New Acquisition Office
The agency is using Inflation Reduction Act funds to transform the taxpayer experience through digital tools and technology.
3m read -
IRS Hits New Milestone Amid Federal CX Priorities
Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.
2m read -
IRS Developing New Digital Services, Community Partnerships
The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.
3m read -
IRS Draws on UX Principles to Redesign Tax Withholding Estimator
The agency is broadly redesigning its public-facing applications to be more efficient and user-friendly.
5m read
