RPA

• Artificial Intelligence
• Cloud
• Zero Trust

The agency’s investment in IT modernization has allowed the agency to provide critical services more effectively and to a broader range of veterans.

• Artificial Intelligence

The federal community has gleaned similar benefits from automated functions.

• Artificial Intelligence

HHS CAIO Oki Mek said the agency's AI playbook aims to help overcome common challenges around AI adoption.

Blockchain is rising as a nascent technology that enables reliable information exchange throughout networks, and federal agencies are starting to embrace the emerging technology to drive efficiencies — including in grants management work.

The implementation of RPA capacities across government agencies are helping the federal workforce better manage repetitive tasks and improving the delivery of public services.

The Department of Labor is developing robotic process automation bots to advance business processes and expedite operations, the department’s Chief of Emerging Technology Krista Kinnard said at GovernmentCIO Media & Research’s AI Gov Series: Future of RPA virtual event.

• Artificial Intelligence

The agency has encouraged cross-departmental collaboration and adoption of best practices to combat misuse of benefits.

Despite potential for pandemic-induced disruptions, the Department of Homeland Security’s IT modernization strategy accelerated in 2020. The agency already moved about 75% of its network traffic to a new enterprise cloud-based network, and it hopes to finish the transition from legacy IT systems to the new network by early spring, said Deputy CIO (and current acting CIO) Beth Cappello.

Since the General Services Administration’s initial investment in robotic process automation, the agency added 75 automations, which are averaging above the expected 2,000 hours of added work capacity.

Artificial intelligence, blockchain and robotic process automation are just a few of the technologies the Department of Homeland Security hopes to incorporate into IT operations, according to Chief Procurement Officer Soraya Correa.

New research suggests cross-functional teams and emerging tech can improve government acquisition.

• GovCast

The agency aims to expand RPA use across the federal government.