SSA
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The Federal CIO Tracker: Running List
Stay informed on the latest shifts in federal technology leadership as new CIOs are appointed and President Trump's second term takes shape.
6m read -
Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
3m read -
Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
7m read -
AI-Based Tools Help Treasury Fight Fraud, GAO Report Says
GAO report singles out Treasury as an example of how agencies can use AI and data analytics to fight fraud and improper payments.
3m read -
Treasury Tackles Digital Payment Modernization
Executive order pushes shift from paper to digital payments as Treasury targets waste, fraud and inefficiency across federal agencies.
3m read -
Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
3m read -
Data Governance is Key to Improving ‘Digital Awareness’
SSA and VA are improving digital awareness to keep pace with innovation.
5m read
