SSA

• Cybersecurity
• People
• Presidential Transition
• Workforce

Stay up to date on federal CIO and IT leadership changes, including appointments, departures and leadership transitions.

• Artificial Intelligence
• Customer Experience
• Digital Services

SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.

• Customer Experience
• Data
• Digital Services

VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.

• Data
• Digital Services

SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.

• Artificial Intelligence
• Data

GAO report singles out Treasury as an example of how agencies can use AI and data analytics to fight fraud and improper payments.

• Digitization

Executive order pushes shift from paper to digital payments as Treasury targets waste, fraud and inefficiency across federal agencies.

• Customer Experience
• Cybersecurity
• Data
• Digital Services
• Workforce

Following mandates to improve the customer experience, officials are embracing new workforce development approaches.

• Data

SSA and VA are improving digital awareness to keep pace with innovation.