The Future of RPA

Event Date: November 05, 2020

Time: 11:00am - 1:00pm

Location:

Virtual Event

Robotic process automation has shown considerable promise for reducing the time necessary to validate and distribute federally managed benefits and even protect the nation. Essential agency functions whose management would have required significant employee hours — often to the point of resulting in delays and backlogs — can be streamlined through digital tools and automation technology. Hear from federal technologists as they discuss increasing process efficiencies, customer engagement and reducing waste and fraud.

Agenda

11:00am - 11:05am

Welcome Remarks

Speakers / Panelists

Amy Kluber Managing Editor GovCIO Media & Research

11:05am - 11:35am

Bots for Customer Engagement

Agencies who manage claims and benefits have a particular interest in applying RPA toward facilitating the processing of new applications. Automation has already shown considerable promise for expediting claims verification that previously would have resulted in weeks of potential wait time. Hear from agency officials at the forefront of applying RPA to longstanding services for improving customer experience and ease of use.

Speakers / Panelists

Sudhir Goel Senior Solutions Architect Optum Serve
Ranjeev Mittu - prev Branch Head, Information Management and Decision Architectures Navy Research Laboratory
Barbara Morton Deputy Chief Veterans Experience Officer VA
Moderator Megha Chokshi Senior Vice President GovCIO

11:35am - 12:15pm

Automation for Improved Business Functions

There are considerable financial benefits in using automation processes to reduce administrative burden, increase workforce productivity and improve accuracy. Hear from government technologists exploring the potential for RPA in functions like claims processing, customer service and more.

Speakers / Panelists

Sheila Conley Deputy Assistant Secretary for Finance & Deputy CFO HHS
James Gregory RPA Program Director GSA
Drew Jaehnig Industry Practice Leader, Public Sector Bizagi
Sunil Madhugiri Acting CTO U.S. Customs and Border Protection
Moderator Jason Chong Director of Data Strategy & Analytics GovCIO

12:15pm - 12:45pm

RPA for National Security

Wings of the federal government dedicated to national security have begun exploring RPA to streamline information management and critical decision-making. Hear from defense-minded government executives on how agencies that work alongside the U.S. armed forces have begun looking into automation technologies to support their workforce and improve process efficiencies.

Speakers / Panelists

Erica Thomas RPA Program Manager DOD
Ravi Thyagarajan S&T Portfolio Director Army Futures Command
Jon Walden CTO for the Americas Blue Prism
Senior Vice President GovCIO

12:45pm - 12:50pm

Closing Remarks

Speakers / Panelists

Amy Kluber Managing Editor GovCIO Media & Research

Speakers

Sheila Conley Deputy Assistant Secretary for Finance, HHS
Sudhir Goel Senior Solutions Architect, Optum Serve
James Gregory RPA Program Director, GSA
Drew Jaehnig Industry Practice Leader, Public Sector, Bizagi
Ranjeev Mittu - prev Branch Head, Information Management and Decision Architectures, Navy Research Laboratory
Barbara Morton Deputy Chief, Veterans Experience Office, VA
Erica Thomas RPA Program Manager, Department of Defense
Ravi Thyagarajan Science & Technology Portfolio Director, Army Futures Command
Jon Walden Chief Technology Officer of the Americas, BluePrism