Tools for IT Modernization
Modernizing legacy IT systems to sync with cloud solutions is a monumental task for federal CIOs. Tools such as NIST guidelines, the Technology Modernization Fund (TMF), and industry partnerships provide a customizable roadmap for federal agencies on their IT modernization journey. Hear from civilian and defense IT leaders about what IT modernization tools they’re prioritizing in 2023.
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Felipe Fernandez CTO, Fortinet Federal -
Sheena Burrell CIO, NARA -
Kurt DelBene Assistant Secretary for Information and Technology and CIO, VA -
Raj Iyer Former CIO, U.S. Army -
Joshua Jacobs Senior Advisor for Policy, Performing the Delegable Duties of the Under Secretary for Benefits, VA -
Denis McDonough Secretary, VA
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Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
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Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
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Commerce Unifies Financial Systems With BAS Cloud Platform
Commerce consolidates finance and acquisition systems into BAS, improving data sharing, efficiency and cross-bureau collaboration.
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