Tools to Improve the Federal Customer Experience
President Joe Biden’s fiscal year 2024 budget proposed an additional $200 million to support the Technology Modernization Fund, a federal technology program aimed to modernize digital services and improve customer experience by identifying opportunities to leverage technology across federal agencies. Leaders behind the program discuss the key investments and strategies that are improving the digital customer experience for the federal workforce and public alike. This includes developing new enterprise systems and policies, digital services using human-centered design, and creating portals that ensure easy and seamless access to data.
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Evan Davis Senior Vice President, Federal Civilian Agencies, Maximus -
Jessie Posilkin Customer Experience Portfolio Director, Technology Modernization Fund
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FEHRM CTO Targets Two-Year Cloud Migration for Federal EHR
Lance Scott touts new EHR tech advancements, including cloud migration, expanded data exchange and AI integration to improve care delivery.
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Software Factories Accelerate Federal Modernization Outcomes
IT leaders from Nutanix and SAIC explain how software factories streamline tech development, modernize legacy systems and accelerate adoption of emerging technologies like AI.
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Modernization Strategies to Enable Energy Innovation
Lawrence Berkeley National Lab and Maximus experts explore the modernization strategies driving digital transformation and operational resilience within the energy sector.
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AI Revolutionizes Defense Decision-Making
AI enhances access to vital information for defense leaders, empowering faster, more informed decision-making on and off the battlefield.
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Federal Agencies Tout Tech in President Trump’s First 100 Days
Defense modernization and health care restructuring landed among some of the key IT highlights within the president's first few months.
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Accelerating Federal Cyber Resiliency in IT Modernization
Federal agencies undergoing IT modernization need to prioritize cyber resilience. Red Hat chief architects discuss these priorities in the context of defense and national security.
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AI Boosts Customer Experience at Federal Contact Centers
Federal contact center leaders at DOL and VA are exploring AI's potential to drive efficiency and boost customer experience.
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Feds Modernize Services to Improve User Experience
Tech leaders at CMS, USPTO and IRS are leveraging tech and bolstering security to drive new efficiencies and enhance user experience.
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Navigating Zero Trust for Cybersecurity
The World Bank Group and Lumen advance zero-trust strategies and identity management to secure sensitive data.
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AI for National Security Applications
Army, DIU and Maximus leaders explain how they’re navigating the shifting tech and budget landscape to adopt AI and remain competitive on the future battlefield.
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Driving Mission Impact with Scalable AI
IT leaders explore AI innovation, development and integration into cloud environments to drive operational excellence.
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Implementing Zero Trust to Boost Resiliency
Modernization, data security and culture shifts power zero trust at DOD and Red Hat.
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