Enhancing Federal Digital CX
Agencies are increasingly using digital tools and processes to improve the ways that people interact with the government. Leaders are bringing forward innovation, digital services and change management in the service of better – and more modern – customer service.
During this GovFocus panel, learn about:
- How VA and CMS are enhancing their customer experiences.
- Strategies to maneuver a multi-channel CX environment.
- Making plain language and user-centric design more than buzzwords.
- Incorporating personalized and segmented customer experiences.
- How government agencies are being affected by digital challenges.
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John Boerstler Chief Veterans Experience Officer, VA
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Mathias Rechtzigel Digital Service Expert, CMS
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Angy Peterson Vice President, Granicus Experience Group
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IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
5m read -
Connectivity Drives Future of Defense
The Defense Department is strategizing new operating concepts ahead of future joint force operations.
8m read -
5 Predictions for AI in Government Technology
Agencies are setting plans in motion not only to integrate AI into their enterprises, but also ensuring the data that power these systems are fair.
41m watch -
Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration.
40m watch