Tools to Improve the Federal Customer Experience
President Joe Biden’s fiscal year 2024 budget proposed an additional $200 million to support the Technology Modernization Fund, a federal technology program aimed to modernize digital services and improve customer experience by identifying opportunities to leverage technology across federal agencies. Leaders behind the program discuss the key investments and strategies that are improving the digital customer experience for the federal workforce and public alike. This includes developing new enterprise systems and policies, digital services using human-centered design, and creating portals that ensure easy and seamless access to data.
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Evan Davis Senior Vice President, Federal Civilian Agencies, Maximus
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Jessie Posilkin Customer Experience Portfolio Director, Technology Modernization Fund
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Securing the Expanding Attack Surface in Cyberspace
Agencies undergoing digital transformation face a more intricate threat landscape and a wider threat target for adversaries looking to exploit vulnerabilities. This panel dives into strategies agencies are undertaking to safeguard these complex environments, including zero-trust architecture, vigilant monitoring and robust cybersecurity training.
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Elevating Cybersecurity in the Intelligence Community
The Intelligence Community is developing strategies to protect data and strengthen resiliency against emerging cyber threats.
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Best Practices for Agencies Modernizing Infrastructure for 5G
Hear from leaders on how they’re preparing for 5G, highlighting key challenges and lessons learned along the way.
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Federal AI Use Cases Highlight Adoption Opportunities, Challenges
Government leaders see many opportunities for AI use for defense, production and civilian applications amid its responsible development.
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