Tools to Improve the Federal Customer Experience
President Joe Biden’s fiscal year 2024 budget proposed an additional $200 million to support the Technology Modernization Fund, a federal technology program aimed to modernize digital services and improve customer experience by identifying opportunities to leverage technology across federal agencies. Leaders behind the program discuss the key investments and strategies that are improving the digital customer experience for the federal workforce and public alike. This includes developing new enterprise systems and policies, digital services using human-centered design, and creating portals that ensure easy and seamless access to data.
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Evan Davis Senior Vice President, Federal Civilian Agencies, Maximus
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Jessie Posilkin Customer Experience Portfolio Director, Technology Modernization Fund
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Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration.
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How TMF is Helping Agencies Accelerate Tech Modernization
The program launched a new AI pilot to expedite TMF applications as agency leaders urge more to consider applying for funds.
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5 Predictions for AI in Government Technology
Agencies are setting plans in motion not only to integrate AI into their enterprises, but also ensuring the data that power these systems are fair.
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Strategies for Effective Data Modernization
Data is the lifeblood of critical decisions and streamlines operations across the government, but many agencies struggle with inconsistent standards.
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