Tools to Improve the Federal Customer Experience

Mr. Davis is the Senior Vice President and Division Executive for Federal civilian agencies. He has nearly 20 years of experience in government contracting, with a specialization in connecting government to its constituents. He has overseen the contact centers for 1-800-MEDICARE, the federal exchange of the Affordable Care Act, and the 2020 Decennial Census. He focuses on bringing practical technical innovation to streamline and improve massive operations while increasing constituent service.

Jessie Posilkin is the Acting Executive Director of the Technology Modernization Fund, working to help implement IT solutions across the government that improve agency processes and systems. She has previously worked on the Acquisitions Team at 18F, working to improve the way that the government buys technology by developing the use of the Agile BPA. She has also worked in a variety of non-profits as an organizer and technologist, supporting her colleagues to become stronger users of technology and finding ways for online systems to help social workers, lawyers, and food pantry managers help their clients. Jessie has tried many project management systems, and is a firm believer the best system is the one you will use. Jessie graduated from Bryn Mawr College with a degree in Peace and Conflict Studies.