Customer Experience
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Federal Agencies Tout Tech in President Trump’s First 100 Days
Defense modernization and health care restructuring landed among some of the key IT highlights within the president's first few months.
6m read -
AI Boosts Customer Experience at Federal Contact Centers
Federal contact center leaders at DOL and VA are exploring AI's potential to drive efficiency and boost customer experience.
3m read
FEHRM CTO Targets Two-Year Cloud Migration for Federal EHR
Lance Scott touts new EHR tech advancements, including cloud migration, expanded data exchange and AI integration to improve care delivery.
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AI Enables Coast Guard’s Workforce to Transform Operations
The Coast Guard’s Deputy CIO Brian Campo delves into the ways AI is pushing the service to rethink its core services, workforce and operations.
14m watch -
DOL Turns to Workforce Development to Maintain AI Superiority
DOL is bridging the AI skills gap through partnerships and upskilling to ensure future AI workforce readiness.
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AWS Summit: A DOE National Lab Uses GenAI to Boost Efficiency
Lawrence Livermore National Lab launches a new generative AI tool to drive operational efficiency at the National Ignition Facility.
9m listen -
AWS Summit: Idaho National Lab’s AI Applications in Nuclear Technology
The lab is using AI and concepts like digital twins to enhance nuclear research and embed the technology in operations.
23m listen
