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GovCast Season 4 Episode 9 30m listen

Behind the New IRS Office Boosting the Digital Taxpayer Experience

Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.

The new Enterprise Digitalization and Case Management Office at the Internal Revenue Service, once just a procurement pilot, is incorporating innovative acquisition methods for technology and embracing customer experience principles to ramp up IT modernization efforts and reduce administrative burdens. Senior Advisor Mitch Winans, who helped stand up this office, discusses the progress made over the past nine months plus the partnership opportunities on the horizon.

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