Customer Experience
Government is leveraging technology to improve public services and customer experience by enhancing accessibility, efficiency and user satisfaction. By integrating digital solutions like AI-driven chatbots, self-service portals and data analytics, agencies can streamline interactions, reduce wait times and deliver more personalized and transparent services to citizens via human-centered design.
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VA Streamlines Product Approach to Improve Innovation
Moving from traditional silos to streamlined operations has boosted agility and scale, and now the agency is eyeing more future-focused development.
7m read -
Behind the New IRS Office Boosting the Digital Taxpayer Experience
Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.
30m listen -
Human-Centered Design Drives Vet Experience
VA leads incorporate the veteran experience in all facets of digital development.
28m listen -
Federal Shared Service Initiatives Moving from Planning to Implementation
The federal shared service strategy will impact government in areas such as customer service and payroll.
7m read
