Customer Experience
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VA Secretary Doug Collins Promises Veteran-Centered Reform
4m read -
VA Secretary Praises World-Class Presidential Transition Efforts
4m read
Platform One Tackles Next Phase in Software Delivery
The software delivery engine sets its sights on DevSecOps infrastructure and preparing for a post-quantum future as it matures.
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Mission Daybreak Tech Aims to Reduce Veteran Suicides
The VA’s Mission Daybreak grant program has developed innovative technologies to help VA providers reduce veteran suicides.
4m read -
VA Focuses on Continuous Improvement for 2026 EHR Rollout
VA plans to resume rollout of its EHR in FY 25, focusing recent feedback to drive continuous improvement amid the presidential transition.
4m read -
VHA Highlights Emerging Tech Impacts Over 2024
VHA's 2024 Innovation Report highlights the innovations enabling the agency to keep pace with the surge of claims and benefits delivery.
4m read -
Former Veterans Experience Chief Reflects on 3 Years at VA
John Boerstler led major customer experience programs that helped improve the agency's trust score and influence work across the government.
6m read
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Inside the Latest Version of NIST’s Cybersecurity Framework
Stephen Quinn discussed how the Cybersecurity Framework 2.0 can enhance cybersecurity governance and prepare for the future.
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Former Energy CIO Examines Evolving Tech Priorities
Ann Dunkin discussed challenges in acquisition that impact how agencies can approach federal technology strategies and efficiencies.
14m listen -
Inside the DOGE Caucus' Fight Against Government Waste
Co-Chair Rep. Pete Sessions discussed the tech strategies to enhance operational efficiency at federal agencies.
17m listen -
HIMSS: AI Revolutionizes Federal Health Services
NTT Data’s Noel Hara shares insights on AI, efficiency and innovation in IT strategy and healthcare outcomes.
8m watch
