Customer Experience
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2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
4m read -
DHS 'Smart Wall' Drives Data-Driven Border Modernization
The system reflects years of modernization efforts using advanced analytics and real-time data to drive its mission.
2m read
OPM Extends Tech Force Deadline as Program Tests New Federal Hiring Model
High demand prompted OPM to extend Tech Force applications to Feb. 2 as the agency pilots centralized, skills-based hiring.
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VA Focuses on High-Impact Use Cases in AI Strategy Update
The VA updated its AI strategy to focus on high-impact use cases, automation and key areas where innovation could be highlighted.
5m read -
CIOs Say Agencies Must Fix Processes First, Then Layer in Emerging Tech
Federal leaders said digital transformation requires balancing emerging tech and innovation with mission-critical needs and processes.
5m read -
VA to Roll Out Ambient Listening Pilots at 10 Facilities by Year End
The agency's AI pilots test ambient listening tools while expanding use cases and strengthening governance for secure adoption.
4m read -
TSA Expands Digital ID Use, Eyes E-Gates for Automated Passenger Flow
TSA expands acceptance of mobile driver’s licenses, streamlining security checks and setting up future automated screening.
2m read
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Introducing Technically Zen, an Upcoming Podcast on Wellness in Tech
A preview episode introducing Technically Zen, a new podcast exploring well-being, leadership and resilience for federal technologists.
16m listen -
NASA Transforms Agency Culture to Harness AI for Next-Generation Space Missions
The agency’s AI leader Krista Kinnard discussed how AI is impacting spacecraft design, human resources and more.
7m watch -
What’s Coming in Federal IT in 2026
Agency leaders are operationalizing AI and modernizing legacy software to meet the demands of a changing government landscape.
6m listen -
Taka Ariga’s Take on Scaling AI After Public Service
Former federal AI leader Taka Ariga shares lessons from GAO and OPM and offers advice for feds navigating career transitions and AI adoption.
7m watch
