Customer Experience
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2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
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DHS 'Smart Wall' Drives Data-Driven Border Modernization
The system reflects years of modernization efforts using advanced analytics and real-time data to drive its mission.
2m read
OPM Extends Tech Force Deadline as Program Tests New Federal Hiring Model
High demand prompted OPM to extend Tech Force applications to Feb. 2 as the agency pilots centralized, skills-based hiring.
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VA Focuses on High-Impact Use Cases in AI Strategy Update
The VA updated its AI strategy to focus on high-impact use cases, automation and key areas where innovation could be highlighted.
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CIOs Say Agencies Must Fix Processes First, Then Layer in Emerging Tech
Federal leaders said digital transformation requires balancing emerging tech and innovation with mission-critical needs and processes.
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VA to Roll Out Ambient Listening Pilots at 10 Facilities by Year End
The agency's AI pilots test ambient listening tools while expanding use cases and strengthening governance for secure adoption.
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TSA Expands Digital ID Use, Eyes E-Gates for Automated Passenger Flow
TSA expands acceptance of mobile driver’s licenses, streamlining security checks and setting up future automated screening.
2m read
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CISA CIO on Agentic AI, Building the Cyber Workforce
Bob Costello discusses deploying agentic AI, speeding cyber approvals and strengthening the federal cybersecurity talent pipeline.
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A New Era of Open-Source Geospatial Collaboration
Former NGA official Will Mortenson shares his journey from 27 years of government service to leading a global mapping revolution at the Overture Maps Foundation.
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AI Demands Secure, Expanded Data Infrastructure
Growing AI workloads are forcing agencies to rethink storage, cybersecurity and infrastructure investments to support innovation.
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Flipping the Script on AI Adoption at Space Force
The newest military service is moving away from off-the-shelf solutions to build a culture of internal innovation and mission-specific tools.
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