Customer Experience
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AI Boosts Customer Experience at Federal Contact Centers
Federal contact center leaders at DOL and VA are exploring AI's potential to drive efficiency and boost customer experience.
3m read -
Feds Modernize Services to Improve User Experience
Tech leaders at CMS, USPTO and IRS are leveraging tech and bolstering security to drive new efficiencies and enhance user experience.
5m read
Federal Agencies Tout Tech in President Trump’s First 100 Days
Defense modernization and health care restructuring landed among some of the key IT highlights within the president's first few months.
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Platform One Tackles Next Phase in Software Delivery
The software delivery engine sets its sights on DevSecOps infrastructure and preparing for a post-quantum future as it matures.
7m read -
VA Secretary Doug Collins Promises Veteran-Centered Reform
The new VA Secretary Doug Collins targets user experience, veteran choice and modernization to advance bipartisan efforts like the PACT Act.
4m read -
VA Secretary Praises World-Class Presidential Transition Efforts
Secretary Denis McDonough said his team has provided tools for the Trump administration to tackle community care and EHR modernization.
4m read -
Mission Daybreak Tech Aims to Reduce Veteran Suicides
The VA’s Mission Daybreak grant program has developed innovative technologies to help VA providers reduce veteran suicides.
4m read
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AWS Summit: Idaho National Lab’s AI Applications in Nuclear Technology
The lab is using AI and concepts like digital twins to enhance nuclear research and embed the technology in operations.
23m listen -
VA Plans Future EHR Deployment on Facility Relationships
VA’s EHR program is expected to restart in 2026 and will plan deployment based on pre-existing relationships between facilities to drive interoperability.
21m watch -
Human-AI Collaboration is Key to Secure Government Systems
Former CIA security chief emphasizes training and international standards for effective AI implementation.
23m watch -
How Integrated Analytics Can Break Federal Data Silos
The Coleridge Initiative is leading the charge to modernize government data management, breaking down bureaucratic barriers by providing secure data access, advanced analytics and cross-agency collaboration tools.
11m watch
