Customer Experience
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FEHRM CTO Targets Two-Year Cloud Migration for Federal EHR
Lance Scott touts new EHR tech advancements, including cloud migration, expanded data exchange and AI integration to improve care delivery.
4m read -
Federal Agencies Tout Tech in President Trump’s First 100 Days
Defense modernization and health care restructuring landed among some of the key IT highlights within the president's first few months.
6m read
IRS Makes Direct File Code Public as Lawmakers Debate Program’s Fate
The agency sees the Direct File source code as beneficial to government digital services despite what happens with it in proposed budgets.
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AI Boosts Customer Experience at Federal Contact Centers
Federal contact center leaders at DOL and VA are exploring AI's potential to drive efficiency and boost customer experience.
3m read -
Feds Modernize Services to Improve User Experience
Tech leaders at CMS, USPTO and IRS are leveraging tech and bolstering security to drive new efficiencies and enhance user experience.
5m read -
Platform One Tackles Next Phase in Software Delivery
The software delivery engine sets its sights on DevSecOps infrastructure and preparing for a post-quantum future as it matures.
7m read -
VA Secretary Doug Collins Promises Veteran-Centered Reform
The new VA Secretary Doug Collins targets user experience, veteran choice and modernization to advance bipartisan efforts like the PACT Act.
4m read
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Inside Oak Ridge National Lab’s Pioneer Approach to AI
Energy Department’s Oak Ridge National Lab transforms AI vulnerabilities into strategic opportunities for national defense.
22m listen -
AI Enables Coast Guard’s Workforce to Transform Operations
The Coast Guard’s Deputy CIO Brian Campo delves into the ways AI is pushing the service to rethink its core services, workforce and operations.
14m watch -
DOL Turns to Workforce Development to Maintain AI Superiority
DOL is bridging the AI skills gap through partnerships and upskilling to ensure future AI workforce readiness.
10m watch -
AWS Summit: A DOE National Lab Uses GenAI to Boost Efficiency
Lawrence Livermore National Lab launches a new generative AI tool to drive operational efficiency at the National Ignition Facility.
9m listen
