Customer Experience
-
DHS 'Smart Wall' Drives Data-Driven Border Modernization
The system reflects years of modernization efforts using advanced analytics and real-time data to drive its mission.
2m read -
VA Focuses on High-Impact Use Cases in AI Strategy Update
The VA updated its AI strategy to focus on high-impact use cases, automation and key areas where innovation could be highlighted.
5m read
2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
This is a carousel with manually rotating slides. Use Next and Previous buttons to navigate or jump to a slide with the slide dots
-
CIOs Say Agencies Must Fix Processes First, Then Layer in Emerging Tech
Federal leaders said digital transformation requires balancing emerging tech and innovation with mission-critical needs and processes.
5m read -
VA to Roll Out Ambient Listening Pilots at 10 Facilities by Year End
The agency's AI pilots test ambient listening tools while expanding use cases and strengthening governance for secure adoption.
4m read -
TSA Expands Digital ID Use, Eyes E-Gates for Automated Passenger Flow
TSA expands acceptance of mobile driver’s licenses, streamlining security checks and setting up future automated screening.
2m read -
HHS Data Plan Ushers in New Era of Collaborative Health Innovation
HHS CDO Kristen Honey drives a cultural shift toward transparency and real-time feedback to break down silos and empower frontline decision-making.
10m listen
-
How Holistic IT Strategies Drive Mission Outcomes
Former GSA associate CIO Erika Dinnie shares lessons on holistic modernization and offers practical guidance for federal employees exploring private sector opportunities.
5m watch -
Marne Innovation Center Empowers Soldiers to Solve Battlefield Challenges
The Army’s Marne Innovation Center is transforming battlefield efficiency by sourcing real-time problems and solutions directly.
12m listen -
From Fed to Founder: Joe Scheidler on People, Policy, Innovation
Joe Scheidler outlined lessons from his White House and State Department tenure that helped drive his startup success.
7m watch -
IHS Modernizes Native Health Care with PATH EHR
IHS CIO Mitchell Thornbrugh shares how PATH EHR is transforming Native health care through data liberation, scalable systems and community-driven innovation.
18m listen
