Doing More with Less is Muscle Memory for IRS, Former Deputy CIO Says

Darnita Trower, former deputy CIO for Operations at the Internal Revenue Service, discusses her tenure at the agency and the resilience the workforce has shown through budget cuts, administration changes and difficult tax seasons. She said the agency is built to weather storms and is on a continuing modernization path.

Trower is an accomplished executive and digital transformation leader with over 20 years of public and private sector experience. During her tenure at the IRS, she managed a $290 million Inflation Reduction Act (IRA) digitalization portfolio, the launch of Secure Access Digital Identity (SADI) and drove legacy modernization.

Now that she’s departed government, she joins GovCIO Media & Research to discuss her experience, the legacy she’s left behind and how she pushed the IRS to modernize itself, while facing budget and staff shortages and solving big problems.