Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
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Building the Digital Foundation for Golden Dome
Microsoft and Red Hat leaders discuss the technology foundation behind the Golden Dome and the future of integrated missile defense.
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War Department Advances Zero Trust to Meet 2027 Deadline
Officials detailed efforts to strengthen zero trust, improve cyber resiliency and accelerate secure innovation ahead of the fiscal 2027 federal deadline.
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Pentagon Shifts to Data-Centric Security to Boost Resilience
Officials are advancing zero-trust, mesh networking and acquisition reform to improve data quality, interoperability and speed.
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New DOL Framework Prepares Workers for Human-AI Collaboration
DOL's AI Literacy Framework encourages organizations to tailor AI skills training, emphasizing human-centered approaches.
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