Enhancing the Taxpayer Experience with Tech Innovation

Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.

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Karen Howard Director, Office of Online Services, IRS
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Elizabeth McCarthy Senior Director, Maximus
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FEHRM CTO Targets Two-Year Cloud Migration for Federal EHR
Lance Scott touts new EHR tech advancements, including cloud migration, expanded data exchange and AI integration to improve care delivery.
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New Army Acquisition Plan Cites Autonomy, Predictive Analytics
Officials outline how the Army Transformation Initiative signals a broader shift toward efficiency with tech and acquisition reform.
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DOL Turns to Workforce Development to Maintain AI Superiority
DOL is bridging the AI skills gap through partnerships and upskilling to ensure future AI workforce readiness.
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Trump’s Executive Order Spurs Federal Push for AI Literacy
Agencies are ramping up AI literacy efforts across the federal workforce and education systems after Trump's executive order on AI education.
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