Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
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Trump's HHS Secretary Pick Eyes Transparency, Data Access
Nominee Robert Kennedy wants to improve transparency and data access to empower patients and enable innovation in health care technology.
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Federal Leaders Revamp Tech Workforce, Policy
Despite the rise in interest of emerging technology, federal leaders see data, policy and the workforce as a best vehicle for change.
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Labor CAIO Outlines Responsible and Ethical AI Priorities, Use Cases
Department of Labor Chief AI Officer Mangala Kuppa outlined how her role is shaping the agency’s artificial intelligence strategy.
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Elevating Cybersecurity in the Intelligence Community
The Intelligence Community is developing strategies to protect data and strengthen resiliency against emerging cyber threats.
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