Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
-
Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
-
Federal Cloud & Data Forum
The 2027 Cloud & Data Forum brings together federal technology, data and industry leaders to explore how modern infrastructure and trusted data are enabling more agile, intelligent government operations.
Washington, D.C. -
Federal AI Forum
The 2027 AI Forum brings together federal AI leaders, practitioners and industry experts to examine how artificial intelligence is being applied to real-world government missions.
Reston, VA -
Federal Tech Leaders Summit
The 2027 Federal Tech Leaders Summit convenes federal CIOs, CTOs and other technology leaders to discuss the priorities shaping the future of government IT.
Washington, D.C. -
How Federal Agencies Are Modernizing Health Data for AI
Agencies are building trusted, connected health data so they can improve health care and enable AI.
30m watch Partner Content
