Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
-
Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
-
Inside ASPR’s Efforts to Bolster Healthcare Sector Cyber Resilience
HHS ASPR’s Bob Bastani details how governance, standards and migration planning can help against emerging threats to medical data and devices.
12m watch -
Modernizing Army IT for AI
Army CIO Gabe Chiulli and CDO David Markowitz explain how Army technology modernization is powering AI at the tactical edge. Sponsored by Knox.
44m watch Partner Content -
Trump Order Aims to Speed Veterans' Benefits Through DOW-VA Data Sharing
A new executive order directs DOW and VA to improve military records sharing and modernize IT systems to speed veterans’ access to benefits.
3m read -
Building Resilient Teams: Culture Eats Strategy for Breakfast
Jamie Holcombe shares how trust, mission clarity and employee well-being help leaders build resilient teams and sustain innovation.
24m watch
