Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
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GSA Positions Itself as a Federal AI 'Enabler,' CAIO Says
CAIO Zach Whitman says the agency is focusing on "grounded practicality" in AI adoption throughout government.
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Tracking CIOs in Trump's Second Term
Stay informed on the latest shifts in federal technology leadership as new CIOs are appointed and President Trump's second term takes shape.
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Harnessing AI for Data-Driven Resilience
Federal and industry leaders are modernizing data to ensure AI outputs are reliable and able to support resiliency efforts as threats continue to rise.
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DOD Prioritizes Data Agility with Risk-Based Shift, SWFT Program
DOD faces growing pressure to overcome legacy barriers and adopt agile, risk-based strategies exemplified in DOD’s new SWFT program.
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