Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
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Air Force Pushes ‘AI-First’ Strategy
The strategy outlines a unified approach to data, talent and technology to accelerate decision‑making and strengthen readiness.
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Officials Push Stronger AI Governance Amid Rising Cyber Threats
Law enforcement leaders say agencies must improve oversight, workforce training and zero trust strategies as AI threats evolve.
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Genesis Mission Spurs New Government-Industry Partnership Model
Energy Secretary Chris Wright said the Genesis Mission is driving faster, more flexible partnerships between government and industry.
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Scaling AI at the War Department
Lumen and military leaders discuss how the Pentagon is scaling AI to drive mission impact and decision advantage.
27m watch Partner Content
