Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
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VA Secretary Praises World-Class Presidential Transition Efforts
Secretary Denis McDonough said his team has provided tools for the Trump administration to tackle community care and EHR modernization.
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Data Drives the Future of Health Care
Federal data initiatives across the Department of Health and Human Services aim to improve health outcomes by enhancing data sharing, privacy and security across the health care ecosystem.
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HHS CIO Eyes Special Cyber Measures to Secure Data
Data security and customer experience are top priorities for Jennifer Wendel, the newly confirmed permanent CIO at the Department of Health and Human Services (HHS).
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Mission Daybreak Tech Aims to Reduce Veteran Suicides
The VA’s Mission Daybreak grant program has developed innovative technologies to help VA providers reduce veteran suicides.
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