Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
-
Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
-
Impending TMF Sunset Redirects Federal Modernization Trajectories
With TMF set to expire Friday, federal IT officials warn modernization momentum could stall without swift congressional action.
4m read -
U.S. Faces New Era of AI-Driven Conflict with China
Officials call for bold AI adoption, cultural change and autonomy at scale to strengthen U.S. deterrence and confront China's rapid advances.
5m read -
GSA Urges OneGov Adoption to Accelerate Unified IT Modernization
GSA leaders say broader use of OneGov contracts will lower software costs, standardize terms and accelerate modernization across government.
3m read -
How Holistic IT Strategies Drive Mission Outcomes
Former GSA associate CIO Erika Dinnie shares lessons on holistic modernization and offers practical guidance for federal employees exploring private sector opportunities.
5m watch
