Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
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Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
33m watch Partner Content -
Marine Corps Turns to AI to Help ID Pay Delays, Boost Retention
The AI-powered PULSE Check delivers real-time feedback on issues like pay delays and training gaps to help leaders improve retention.
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IT Modernization Driving AI Efficiency
Federal agencies are under pressure to modernize IT systems as AI-driven missions demand faster, more secure and resilient infrastructure.
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How Tech Can Bridge Gaps in Rural Healthcare Data Struggles
Prescription price transparency and nationwide data sharing are among the areas in which officials say technology can reduce costs.
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