Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
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Data Management Unlocks Government Opportunities
Hear from industry experts on enhancing data management to create pathways for new initiatives.
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Navy Chief Points to More Autonomous Systems, Robotics by 2027
Adm. Lisa Franchetti's new plan prioritizes development of autonomous systems to prepare the Navy for growing aggression from China.
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Facing Evolving Cybersecurity Challenges
Hear federal cybersecurity experts discuss strategies for staying informed about the latest threats, tools and policies.
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GSA Taps Dovarius Peoples as Deputy CIO
Peoples previously served as CIO of the U.S. Army Corps of Engineers and oversaw the service's cloud migration and data modernization.
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