Impacts in Federal Technology
Federal agencies face a growing number of evolving priorities around key frameworks like zero trust and improving the customer experience, plus adopting new technologies to meet ever-growing demands in data processing, government services and software development. We spoke to five federal technology leaders who are innovating in key areas that can impact both within and outside their organizations.
Leaders from NASA, the Department of Veterans Affairs, the Centers for Medicare and Medicaid Services, the Defense Department and Maximus share insights with us on the state of federal technology and where they see things headed, especially for the tech workforce.
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Joseph Jeter Senior Vice President of Federal Technology, Maximus -
Lynette Sherrill CISO, Department of Veterans Affairs -
Eileen Vidrine Chief Data and AI Officer, Department of the Air Force -
Andrea Fletcher Chief Digital Strategy Officer, CMS -
Karla Smith Jackson Deputy Chief Acquisition Officer, NASA
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AI Decision Support System Aims to Improve Battlefield Triage
APPRAISE helps combat medics identify hemorrhage risk earlier and make faster triage and evacuation decisions.
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
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Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
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Building the Military Health System’s AI Ecosystem
DHA and Red Hat discuss building a secure AI ecosystem, strengthening data foundations and ensuring safe AI use in military health care.
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