CMS

• Artificial Intelligence

The agency is looking at how AI can free up manual workloads as it develops a larger artificial intelligence strategy.

• Customer Experience

The agency is embracing a new customer experience strategy amid increased customer communications.

• Cloud

The agency is creating a culture around cloud technologies.

Many may find that cybersecurity stymies innovation and the ability to progress mission needs. But Centers for Medicare and Medicaid Services CISO Robert Wood is building a cybersecurity strategy for his agency that takes a holistic approach to security and focuses on mission enablement.

As the cybersecurity threat landscape expands in the digital era, protecting medical data is becoming an increasing priority across the federal government.

The COVID-19 pandemic increased the need for data sharing and security as agencies quickly pivoted to remote environments, and health officials say information sharing will remain a critical component in federal health care after the pandemic.

The Centers for Medicare and Medicaid is looking to develop an omni-channel customer experience through its eMedicare initiative, and it’s using Agile processes and developing a data strategy to get there.

Congress is looking to improve the country’s mental health infrastructure, response protocol and resources as mental illness challenges continue to rise.

• Health care

The nearly quarter increase in funding would largely go toward strengthening public health preparedness.

• Digital Services
• Health care

SAMHSA and other agencies are introducing communications and tech campaigns to support the mental health challenges of older people.

• GovCast
• Cybersecurity

The agency's CISO discusses how the agency's 'Batcave' modeled after Platform One will transform security approaches to software development.

Predictive analytics with machine learning capabilities can get ahead of the curb in fraud and waste prevention.