CMS
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Customer Experience Tech Improvements Highlight Biden Executive Order
Agencies are integrating human-centered design principles to improve customer-facing digital platforms and align with new executive order.
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CMS CISO Outlines Goals to Enable Innovation, Security
The agency's 'batcave' program aims to enact faster development while balancing security and resiliency.
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How CMS's eMedicare Data Store is Improving the Customer Experience
The data store is driving personalized and omni-channel experiences for Medicare beneficiaries.
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Agencies Leverage Data to Ramp Up Health Care Enrollment, Digital Services
Federal tech leaders emphasize the importance of data to develop digital health services.
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How HHS OIG Helps CMS Combat Medical Identity Theft
Audits and evaluations are helping the agency detect and prevent identity fraud.
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New Tool Helps CMS Customers Tie Business Value to Cloud
The agency's cloud migration strategy is aligning business values and customers' needs.
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Inside the AI Pilots for Security, Knowledge Management at CMS
The agency is looking at how AI can free up manual workloads as it develops a larger artificial intelligence strategy.
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Digital Services Improve CMS Call Center Operations
The agency is embracing a new customer experience strategy amid increased customer communications.
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Cloud Provides Foundation for Continuous Modernization at CMS
The agency is creating a culture around cloud technologies.
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CMS CISO Outlines Vision for Agency Security
Many may find that cybersecurity stymies innovation and the ability to progress mission needs. But Centers for Medicare and Medicaid Services CISO Robert Wood is building a cybersecurity strategy for his agency that takes a holistic approach to security and focuses on mission enablement.
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Agencies Combat Ransomware in Digital Health
As the cybersecurity threat landscape expands in the digital era, protecting medical data is becoming an increasing priority across the federal government.
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Evolving Cyber Threats Prompt Agencies to Hone in on Data Security
The COVID-19 pandemic increased the need for data sharing and security as agencies quickly pivoted to remote environments, and health officials say information sharing will remain a critical component in federal health care after the pandemic.
