GSA

• Customer Experience

Agencies are integrating human-centered design principles to improve customer-facing digital platforms and align with new executive order.

• GovCast

Administrator Carnahan sees opportunities for equitable technology that delivers on current agency priorities.

Automation programs are improving business processes and workforce productivity.

• Customer Experience

Leaders at GSA, IRS and VA discuss new digital services that help customers navigate government services.

• Customer Experience

Diversity, equity, inclusion and access are cornerstones for federal agencies as they deploy new tools and services.

• 5G
• Cybersecurity

The cloud capability does more than improve lag time — it also has the potential to transform federal IT.

• Cloud

As federal agencies heavily leaned into cloud computing solutions this past year, Congress and the General Services Administration are making strides to strengthen FedRAMP strategies, communications and capabilities.

• Cloud

Federal agencies have largely touted the importance of cloud migration in their IT modernization efforts, but there are a number of important steps that they need to take to make that migration important.

Federal IT program and project managers are looking to maximize collaboration across stakeholders and customers as they implement Agile methodologies to improve the development process.

An organization formed by the General Services Administration to spur robotic process automation adoption at federal agencies has seen automations grow by 110% across government agencies from 2019 to 2020.

Federal cyber leaders are drilling down on IT supply chain security, signaling a major new trend in federal cybersecurity following the December 2020 SolarWinds hack.

• DevSecOps

Agile requires longstanding culture shifts and decisions rooted in data.