IT modernization

The agency saw substantial improvements in how it applies technology to better service veterans.

Effects of the pandemic on the workforce are pushing the Air Force's digital modernization efforts.

Federal CIOs hope to maintain telework capabilities, as well as cloud and scalable solution adoption in a post-pandemic work environment.

New telework challenges present opportunities for long-term improvements.

The agency is using technologies like virtual waiting rooms and automation to mitigate the increased traffic.

Recently implemented telework measures are allowing the agency to focus on the Cerner transition despite challenges in pandemic.

Increasing bandwidth early let the agency's workforce easily adjust to remote work during the COVID-19 pandemic.

Preemptive stand-up of teleconferencing and easing employee work with IT helped the agency to go fully remote within days.

The agency has accelerated and reinforced various modernization efforts like telehealth, mobile capabilities and self-service tools.

Cross-collaboration and changes to acquisition are key as priorities shift.

The role was vacant in January after Margaret Graves' retirement.

Open configuration options combine IT modernization with a business-focused, cost-effective model.