Social Security Administration

• Customer Experience
• Data
• Digital Services

VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.

• Data
• Digital Services

SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.

• Artificial Intelligence
• Data

GAO report singles out Treasury as an example of how agencies can use AI and data analytics to fight fraud and improper payments.

• People

SSA Commissioner Frank Bisignano becomes the IRS’s first CEO and brings private-sector experience and dual-agency leadership.

• Customer Experience
• Digital Services

The America by Design initiative directs agencies to adopt design-driven approaches, standardize services and improve user experience.

• Digitization

Executive order pushes shift from paper to digital payments as Treasury targets waste, fraud and inefficiency across federal agencies.

• Artificial Intelligence
• Opinion

Recent developments position the agency to transform how it processes payments to reduce error and improve workforce capacities.

• Data
• Health IT

Health IT leaders from SSA, FEHRM and VA discuss challenges and next steps for cross-government health data interoperability.

• Customer Experience
• Digital Services

Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.

The Department of Energy and the Social Security Administration look for strategic ways to modernize technical frameworks while operating on limited resources.

• 5G
• Cloud
• Workforce

Faced with the future of hybrid work, government is focused on uniting people and technology.