Veterans Health Administration

• Artificial Intelligence
• Customer Experience
• Data
• Digitization
• Electronic Health Records
• Health care
• Health IT
• Uncategorized

VA plans to resume rollout of its EHR in mid-2026, focusing recent feedback to drive continuous improvement amid the presidential transition.

• Customer Experience
• Health care
• Health IT

VHA's 2024 Innovation Report highlights the innovations enabling the agency to keep pace with the surge of claims and benefits delivery.

• Customer Experience
• Digital Services
• People

John Boerstler led major customer experience programs that helped improve the agency's trust score and influence work across the government.

• Customer Experience
• Health care
• Health IT

The Department of Veterans Affairs announced the roll out of its tele-emergency care program nationwide this week.

• Health care
• Health IT

Health IT leaders spoke about the critical, but often misunderstood role that grants funding drives in delivering better health outcomes for patients and clinicians.

The agency has been working to expand how hospital systems share veteran data as part of its Veteran Interoperability Pledge.

• Health care
• Workforce

Agency officials Dr. Shereef Elnahal and Joshua Jacobs said additional funding would sustain increased services to veterans.

• Artificial Intelligence
• Customer Experience
• Data
• Digital Services

The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.

• HealthCast
• Health care

300 participants collaborated in a three-day hackathon to address challenges in delivering patient care and securing health infrastructure.

• Artificial Intelligence
• Health care
• Health IT
• Workforce

Agency officials said AI adoption at the agency can reverberate throughout the health care sector nationally.

• Data
• Health care
• Health IT
• HIMSS
• Open Source

Under Secretary Shereef Elnahal discussed stronger health networks and outcomes through its Veteran Interoperability Pledge effort.

• Video
• Artificial Intelligence
• Electronic Health Records
• Health IT
• HIMSS
• Interview

The agency is spearheading initiatives to expand health care to veterans, including emerging technology and electronic health records.