The White House Lays Out Its Digital Customer Experience Guidance
An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.
Last month, the Office of Management and Budget released a guidance on digital customer experience. The policy guidance sets policy recommendations for agencies to make digital government services “easy to use, trustworthy and accessible.” The White House’s corresponding fact sheet lays out successes, challenges and the future of digital government as it evolves.
GovCIO Media & Research Managing Editor Ross Gianfortune, Staff Writer/Researcher Jayla Whitfield and Staff Writer/Researcher Anastasia Obis discuss the ways agencies can adopt digital government principles laid out by the White House.
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Ross Gianfortune Managing Editor GovCIO Media & Research -
Jayla Whitfield Staff Writer/Researcher GovCIO Media & Research -
Anastasia Obis Staff Writer/Researcher GovCIO Media & Research
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Inside DOD’s Push to Grow the Cyber Workforce Through Academia
Diba Hadi gives her first interview since becoming principal director of the DOD’s Cyber Academic Engagement Office.
15m listen -
The Next AI Wave Requires Stronger Cyber Defenses, Data Management
IT officials warn of new vulnerabilities posed by AI as agencies continue to leverage the tech to boost operational efficiency.
5m read -
Fed Efficiency Drive Includes Code-Sharing Law, Metahumans
By reusing existing code instead of rewriting it, agencies could dramatically cut costs under the soon-to-be-enacted SHARE IT Act.
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DOD Turns to Skills-Based Hiring to Build Next-Gen Cyber Workforce
Mark Gorak discusses DOD’s efforts to build a diverse cyber workforce, including skills-based hiring and partnerships with over 480 schools.
20m listen -
New NSF Program Cultivates the Future of NextG Networks
The agency’s new VINES program looks to tackle key challenges like energy efficiency and future-proofing wireless tech.
21m watch -
IRS Makes Direct File Code Public as Lawmakers Debate Program’s Fate
The agency sees the Direct File source code as beneficial to government digital services despite what happens with it in proposed budgets.
5m read -
Inside Oak Ridge National Lab’s Pioneer Approach to AI
Energy Department’s Oak Ridge National Lab transforms AI vulnerabilities into strategic opportunities for national defense.
22m listen -
FEHRM CTO Targets Two-Year Cloud Migration for Federal EHR
Lance Scott touts new EHR tech advancements, including cloud migration, expanded data exchange and AI integration to improve care delivery.
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AI Enables Coast Guard’s Workforce to Transform Operations
The Coast Guard’s Deputy CIO Brian Campo delves into the ways AI is pushing the service to rethink its core services, workforce and operations.
14m watch -
DOL Turns to Workforce Development to Maintain AI Superiority
DOL is bridging the AI skills gap through partnerships and upskilling to ensure future AI workforce readiness.
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AWS Summit: A DOE National Lab Uses GenAI to Boost Efficiency
Lawrence Livermore National Lab launches a new generative AI tool to drive operational efficiency at the National Ignition Facility.
9m listen -
AWS Summit: Idaho National Lab’s AI Applications in Nuclear Technology
The lab is using AI and concepts like digital twins to enhance nuclear research and embed the technology in operations.
23m listen
