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GovCast Season 6 Episode 28 19m listen

The White House Lays Out Its Digital Customer Experience Guidance

An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.

Last month, the Office of Management and Budget released a guidance on digital customer experience. The policy guidance sets policy recommendations for agencies to make digital government services “easy to use, trustworthy and accessible.” The White House’s corresponding fact sheet lays out successes, challenges and the future of digital government as it evolves.

GovCIO Media & Research Managing Editor Ross Gianfortune, Staff Writer/Researcher Jayla Whitfield and Staff Writer/Researcher Anastasia Obis discuss the ways agencies can adopt digital government principles laid out by the White House.

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