The White House Lays Out Its Digital Customer Experience Guidance
An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.
Last month, the Office of Management and Budget released a guidance on digital customer experience. The policy guidance sets policy recommendations for agencies to make digital government services “easy to use, trustworthy and accessible.” The White House’s corresponding fact sheet lays out successes, challenges and the future of digital government as it evolves.
GovCIO Media & Research Managing Editor Ross Gianfortune, Staff Writer/Researcher Jayla Whitfield and Staff Writer/Researcher Anastasia Obis discuss the ways agencies can adopt digital government principles laid out by the White House.
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Ross Gianfortune Managing Editor GovCIO Media & Research -
Jayla Whitfield Staff Writer/Researcher GovCIO Media & Research -
Anastasia Obis Staff Writer/Researcher GovCIO Media & Research
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USPS Amid a Plan to Transform and Secure Mail Operations
CIO Pritha Mehra shares how the Postal Service is bringing its technology and systems up to date.
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Spain’s Cyber Agency is Incubating Businesses to Protect NATO Cyberspace
INCIBE Secretary General Carla Redondo Galbarriatu said the private sector is key to strengthening cybersecurity.
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National Cyber Strategy Enables FBI to Disrupt Cybercriminals
The White House plan helped amplify and clarify the Bureau's role in law enforcement efforts, FBI Cyber DAD Cynthia Kaiser says.
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How FBI Takes Down Cybercrime Superstores
Operation Cookie Monster was a success because of partnerships, FBI officials say.
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