Memorializing Veterans with ‘Veterans Legacy Memorial’
Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.
Launched in 2019, the Veterans Legacy Memorial (VLM) through the Department of Veterans Affairs’ National Cemetery Administration is helping the public honor more than 4.3 million veterans interred in VA owned and funded cemeteries. Members from the VLM development team join us to discuss how they’re continuing to improve customer experience and build out new features through collaboration and user feedback across the veteran community.
With the digital service now fully optimized for mobile, the team is honing in on human-centered design, DevSecOps and automation for the program’s long-term goal of eventually having a page to memorialize every veteran outside the VA. NCA Digital Services Chief James LaPaglia, Memorial Benefits and Services Product Line Manager Michael Ouslander, and GovCIO Senior Vice President Megha Chokshi discuss the program’s progress and future.
This is a carousel with manually rotating slides. Use Next and Previous buttons to navigate or jump to a slide with the slide dots
-
Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
33m watch Partner Content -
Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
3m read -
Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
7m read -
Commerce Unifies Financial Systems With BAS Cloud Platform
Commerce consolidates finance and acquisition systems into BAS, improving data sharing, efficiency and cross-bureau collaboration.
3m read
