claims processing

• Artificial Intelligence

VA officials say automated tools improved claims accuracy while reducing processing times and backlogs across benefits programs.

• Artificial Intelligence
• Workforce

VA officials said Digital GI Bill upgrades have improved claims speed, enabling the department to process benefits with fewer staff.

• Health care
• Health IT

Doug Collins said the department’s health care system remains fully operational despite the shutdown, but furloughs strain other benefits.

• Artificial Intelligence
• Opinion

Recent developments position the agency to transform how it processes payments to reduce error and improve workforce capacities.

• Digital Services
• Electronic Health Records

The agency saw some largescale digital developments this year around EHR modernization and increased health care demands.

• Digital Services
• Health care

The agency is making progress in hiring and developing new scheduling tools.

• Electronic Health Records
• Workforce

2023 will bring advancements across enterprise-wide initiatives such as the PACT Act, EHRM and more.

• Health care
• Health IT

The tool is helping VA prepare for incoming claims related to military exposures.

• Health care
• Health IT

VA Secretary Denis McDonough provided updates on critical initiatives, including the PACT Act and VLM, at the NPC Headliners Luncheon.

• Digitization

EEOC, NARA and VA are accelerating case management modernization to prepare for the digital future.

• Digital Services

The VA: Health and Benefits app is improving customer experience by centralizing veteran services.

• Cybersecurity
• Zero Trust

Kurt DelBene said the agency plans to increase its spending for cybersecurity.