Department of Veterans Affairs
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
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The Federal CIO Tracker: Running List
Stay informed on the latest shifts in federal technology leadership as new CIOs are appointed and President Trump's second term takes shape.
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VHA Deploys Agentic AI Operating System to Improve Care Delivery
The new agentic AI system connects teams, automates workflows and accelerates decision-making across VA medical centers.
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VA Prepares April Relaunch of EHR Program
VA will restart its EHR rollout in April, scaling to 13 sites in 2026 as leadership focuses on stability, interoperability and streamlined governance.
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Who’s in Charge of AI at Top Federal Agencies
New AI memos from the Trump administration prompt federal agencies to establish chief AI officers and OMB to launch a new CAIO AI Council.
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VA Launches Tech Pilot Portfolio to Accelerate Modernization
The Department of Veterans Affairs launched technology pilots to accelerate modernization by testing tools that enhance veterans services.
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VA Ties Community Care Modernization to EHR Interoperability
VA’s nearly $1 trillion CCN Next Gen contract centers on modernizing electronic health records to improve interoperability, access and cost control for veterans.
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CMS Uses Explainable AI to Strengthen Medicare Fraud Detection
CMS will use Milliman’s explainable AI model to help investigators focus on high-risk Medicare claims and reduce false-positive fraud alerts.
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2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
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Veterans’ Affairs Committee Backs John Bartrum for Top VA Health Role
John Bartrum, who pledged staffing reform and patient-centered leadership, gains Senate committee approval to lead the Veterans Health Administration.
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A Look at VA's 2026 Restart for EHR Rollout
Dr. Neil Evans shares updates on the agency’s 2026 rollout restart, lessons learned, and how the new system will improve care for veterans and military personnel.
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VA Secretary Touts Shutdown Resilience, Warns of Benefits Strain
Doug Collins said the department’s health care system remains fully operational despite the shutdown, but furloughs strain other benefits.
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