Department of Veterans Affairs

• Customer Experience
• Digital Services
• People

John Boerstler led major customer experience programs that helped improve the agency's trust score and influence work across the government.

• GovCast
• Health care

The agency’s Innovation Unit uses low- to no-cost pilots to test new health care solutions before they reach veterans at home.

• Customer Experience
• Health care
• Health IT

The Department of Veterans Affairs announced the roll out of its tele-emergency care program nationwide this week.

• Digitization
• Electronic Health Records
• Health care
• Health IT

Defense Healthcare Management Systems Program Officer Dr. Yvette Weber says usable information across health systems is key to clinical care.

• Health care
• Health IT

Health IT leaders spoke about the critical, but often misunderstood role that grants funding drives in delivering better health outcomes for patients and clinicians.

• Health IT

Federal leaders at the GovCIO Media & Research Health IT Summit spoke last week about the progress the EHR deployment has made, the challenges along the way and how their agencies will continue their deployments.

• Artificial Intelligence
• Data
• Health care
• Health IT

Officials say health care organizations can adopt artificial intelligence with the right culture, data strategy and training.

• Health care
• Workforce

Agency officials Dr. Shereef Elnahal and Joshua Jacobs said additional funding would sustain increased services to veterans.

• Artificial Intelligence
• Customer Experience
• Data
• Digital Services

The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.

• Electronic Health Records
• Health care
• Health IT

Officials eye training and continuous improvement on the user experience at the joint DOD-VA facility since its new EHR deployment.

• HealthCast
• Health care

300 participants collaborated in a three-day hackathon to address challenges in delivering patient care and securing health infrastructure.

• GovCast
• Data

Andrew Fichter discusses how Lighthouse is serving veterans and why it is necessary for modernization of veterans services.