PACT Act

• Artificial Intelligence
• Customer Experience
• Data
• Digital Services

The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.

• Artificial Intelligence
• Workforce

Biden praised the administration's accomplishments and highlighted future priorities like border technology, AI and health research.

• Electronic Health Records
• Health care
• Health IT
• Workforce

More veterans benefits since the 2022 PACT Act implementation are pushing EHR and staff modernization to the forefront of priorities.

• Digital Services
• Electronic Health Records

The agency saw some largescale digital developments this year around EHR modernization and increased health care demands.

• Zero Trust

Kurt DelBene outlines progress in his digital modernization strategy and the future of technology development.

• Health care

The U.S. Senate confirmed Joshua Jacobs Wednesday as VA’s new undersecretary for benefits amid the PACT Act implementation.

• HealthCast
• Health IT

Join our researchers for a look back at 2022’s top health IT trends and what to expect in 2023.

• Electronic Health Records
• Workforce

2023 will bring advancements across enterprise-wide initiatives such as the PACT Act, EHRM and more.

• Health care
• Workforce

The agency has stood up its systems to accommodate an influx in claims and services. Now it looks for additional workforce to fill critical roles.

• GovCast

Join our hosts for the Flywheel Fridays finale and a look back at the most memorable headlines of the year.

• Health care
• Health IT

The tool is helping VA prepare for incoming claims related to military exposures.

• GovCast

John Boerstler explains how customer experience initiatives are building trust among veterans.