TSA

• Artificial Intelligence
• Customer Experience

Agency leaders are looking at responsibly integrating the emerging technology into agency operations.

• Customer Experience
• Digital Services

The agency sees data sharing and transparency helping hold airlines accountable for improved air travel experience.

• Cybersecurity
• Workforce

New policies are incorporating more flexibility to recruit talented employees.

• Cybersecurity

The agency's cyber sprints are accelerating collaboration and cybersecurity across various sectors.

• Customer Experience

Diversity, equity, inclusion and access are cornerstones for federal agencies as they deploy new tools and services.

• Artificial Intelligence

The federal community has gleaned similar benefits from automated functions.

A university under the Department of Homeland Security's center of excellence program is helping the agency innovate technologies around various mission areas including long security lines at airports, automation in procurement, and detection of smuggling routes.

ICE and TSA share lessons learned in data practices after migrating to the cloud.

Accommodating the mass shift to telework at the beginning of the COVID-19 pandemic is just one challenge Department of Homeland Security executives faced in 2021.

COVID-19 forced many federal agencies to overhaul their IT strategies and transform the way they do work. But for some agencies, like the Transportation Security Administration (TSA), COVID-19 is changing the way they accomplish their mission.

The Department of Homeland Security Science & Technology Directorate doesn’t usually work with other federal agencies, but this year, the directorate modified technology that detects explosives using lasers for the Defense Department's research arm.

TSA and CBP pilot facial-recognition programs with an eye on security and privacy.