Veterans Benefits Administration
-
VA Secretary Praises World-Class Presidential Transition Efforts
Secretary Denis McDonough said his team has provided tools for the Trump administration to tackle community care and EHR modernization.
4m read -
VBA Modernization Efforts Enable Claims Processing Record
VBA's claims processing modernization enabled the agency to process more than 11,000 claims in a day for the ninth time this fiscal year.
3m read -
- Artificial Intelligence
- Customer Experience
- Data
- Digitization
- Electronic Health Records
- Health care
- Health IT
VA Focuses on Continuous Improvement for 2026 EHR Rollout
VA plans to resume rollout of its EHR in FY 25, focusing recent feedback to drive continuous improvement amid the presidential transition.
4m read -
Former Veterans Experience Chief Reflects on 3 Years at VA
John Boerstler led major customer experience programs that helped improve the agency's trust score and influence work across the government.
6m read -
VA Delivers Record-Breaking Care Amid Surging Demand
Agency officials Dr. Shereef Elnahal and Joshua Jacobs said additional funding would sustain increased services to veterans.
4m read -
The Digital Tool Measuring VA PACT Act Feedback, Trust
The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.
6m read -
Veterans Legacy Memorial Touted as 'Industry Standard' for Digital Modernization
VA Undersecretary Matthew Quinn told Congress that IT modernization will improve ability to find, connect to records.
4m read -
Senate Confirms Joshua Jacobs to Lead VBA
The U.S. Senate confirmed Joshua Jacobs Wednesday as VA’s new undersecretary for benefits amid the PACT Act implementation.
7m read -
VA to Begin Processing PACT Act Claims Amid Hiring Push
The agency has stood up its systems to accommodate an influx in claims and services. Now it looks for additional workforce to fill critical roles.
7m read -
The Future of Federal Case Management Modernization
EEOC, NARA and VA are accelerating case management modernization to prepare for the digital future.
7m read -
VA Secretary Talks Automation Benefits for PACT Act Claims Processing
Denis McDonough discusses how VA will prepare for additional claims from the PACT Act after the bill is signed into law Wednesday.
5m read -
DAV Policy Chief Talks Future Priorities Amid PACT Act
The organization played a lead role in the lead up to the PACT Act. Now it is eyeing veteran suicide prevention and infrastructure modernization.
5m read