Veterans Benefits Administration
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VA Embeds Experts Across Department to Scale AI Projects
The Office of Strategic Initiatives is embedding technologists to help scale AI deployments and streamline business processes.
3m read -
VA Uses Automation, AI to Process Record Benefits Claims
VA officials say automated tools improved claims accuracy while reducing processing times and backlogs across benefits programs.
4m read -
Digital GI Bill Automation Speeds VA Benefits Delivery
VA officials said Digital GI Bill upgrades have improved claims speed, enabling the department to process benefits with fewer staff.
3m read -
VA Secretary Touts Shutdown Resilience, Warns of Benefits Strain
Doug Collins said the department’s health care system remains fully operational despite the shutdown, but furloughs strain other benefits.
3m read -
VA Focuses on High-Impact Use Cases in AI Strategy Update
The VA updated its AI strategy to focus on high-impact use cases, automation and key areas where innovation could be highlighted.
5m read -
- Artificial Intelligence
- Customer Experience
- Data
- Digital Services
- Digitization
- Electronic Health Records
- Health care
- Health IT
- Workforce
VBA Uses Automation to Tackle Claims Surge, Augment Workforce
VBA leverages automation and AI to streamline claims processing and reduce backlogs, while keeping humans central to the process.
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VA Secretary Tells Congress Tech Efficiencies Will Help Offset Workforce Reductions
Technology improvements will help allow department to maintain veteran care, VA leadership tells Senate Veterans Affairs Committee.
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VA Secretary Doug Collins Promises Veteran-Centered Reform
The new VA Secretary Doug Collins targets user experience, veteran choice and modernization to advance bipartisan efforts like the PACT Act.
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VA Secretary Praises World-Class Presidential Transition Efforts
Secretary Denis McDonough said his team has provided tools for the Trump administration to tackle community care and EHR modernization.
4m read -
VBA Modernization Efforts Enable Claims Processing Record
VBA's claims processing modernization enabled the agency to process more than 11,000 claims in a day for the ninth time this fiscal year.
3m read -
- Artificial Intelligence
- Customer Experience
- Data
- Digitization
- Electronic Health Records
- Health care
- Health IT
VA Focuses on Continuous Improvement for 2026 EHR Rollout
VA plans to resume rollout of its EHR in FY 25, focusing recent feedback to drive continuous improvement amid the presidential transition.
4m read -
Former Veterans Experience Chief Reflects on 3 Years at VA
John Boerstler led major customer experience programs that helped improve the agency's trust score and influence work across the government.
6m read
