Veterans Benefits Administration

• Artificial Intelligence
• Customer Experience
• Data
• Digital Services

The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.

• Digital Services
• Digitization

VA Undersecretary Matthew Quinn told Congress that IT modernization will improve ability to find, connect to records.

• Health care

The U.S. Senate confirmed Joshua Jacobs Wednesday as VA’s new undersecretary for benefits amid the PACT Act implementation.

• Health care
• Workforce

The agency has stood up its systems to accommodate an influx in claims and services. Now it looks for additional workforce to fill critical roles.

• Digitization

EEOC, NARA and VA are accelerating case management modernization to prepare for the digital future.

• Workforce

Denis McDonough discusses how VA will prepare for additional claims from the PACT Act after the bill is signed into law Wednesday.

• Data

The organization played a lead role in the lead up to the PACT Act. Now it is eyeing veteran suicide prevention and infrastructure modernization.

• Digitization

The agency's recently appointed Acting Undersecretary Josh Jacobs is gearing up for process improvements amid new legislation.

The newly passed PACT Act would provide support for veterans suffering from exposure to burn pits and other forms of toxic hazard.

VA is overseeing digitization of its education support and scholarship benefits.

• Electronic Health Records

The budget eyes prioritizing new allocations for mental and physical healthcare, facilities modernization.

• Data

The agency’s newly released LGY roadmap lays out investment in APIs, centralized dashboards designed to streamline the homebuying process.