Tools to Improve the Federal Customer Experience

Evan Davis brings nearly 20 years of expertise in government contracting, specializing in connecting federal agencies with the public through large-scale, high-impact operations. He has overseen major federal programs, including contact centers for 1-800-MEDICARE, the Affordable Care Act’s federal exchange, and the 2020 Decennial Census. Evan’s focus is on leveraging practical technical innovation to streamline massive operations while enhancing constituent services.

Prior to joining Maximus, Evan held leadership roles at General Dynamics, where he provided strategic guidance and leadership for General Dynamics Health Solutions, where he directed efforts in fraud detection and prevention, quality management, system and infrastructure modernization, integrated contact center solutions and services, and data analytics. Evan also served as Senior Director of Analytics and Business Intelligence, where he drove operational improvements for the Health Sector, particularly in programs supporting 1-800-MEDICARE and the Affordable Care Act’s marketplace. Evan’s career also includes a pivotal role at Lockheed Martin, where he managed contact center operations for the Federal Trade Commission’s Consumer Response Center, helping consumers handle issues of identity theft and business malpractice.

Jessie Posilkin is the Acting Executive Director of the Technology Modernization Fund, working to help implement IT solutions across the government that improve agency processes and systems. She has previously worked on the Acquisitions Team at 18F, working to improve the way that the government buys technology by developing the use of the Agile BPA. She has also worked in a variety of non-profits as an organizer and technologist, supporting her colleagues to become stronger users of technology and finding ways for online systems to help social workers, lawyers, and food pantry managers help their clients. Jessie has tried many project management systems, and is a firm believer the best system is the one you will use. Jessie graduated from Bryn Mawr College with a degree in Peace and Conflict Studies.