Tools to Improve the Federal Customer Experience
President Joe Biden’s fiscal year 2024 budget proposed an additional $200 million to support the Technology Modernization Fund, a federal technology program aimed to modernize digital services and improve customer experience by identifying opportunities to leverage technology across federal agencies. Leaders behind the program discuss the key investments and strategies that are improving the digital customer experience for the federal workforce and public alike. This includes developing new enterprise systems and policies, digital services using human-centered design, and creating portals that ensure easy and seamless access to data.
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Evan Davis Senior Vice President, Federal Civilian Agencies, Maximus -
Jessie Posilkin Customer Experience Portfolio Director, Technology Modernization Fund
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