Tools to Improve the Federal Customer Experience

President Joe Biden’s fiscal year 2024 budget proposed an additional $200 million to support the Technology Modernization Fund, a federal technology program aimed to modernize digital services and improve customer experience by identifying opportunities to leverage technology across federal agencies. Leaders behind the program discuss the key investments and strategies that are improving the digital customer experience for the federal workforce and public alike. This includes developing new enterprise systems and policies, digital services using human-centered design, and creating portals that ensure easy and seamless access to data.


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Evan Davis Senior Vice President, Federal Civilian Agencies, Maximus
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Jessie Posilkin Customer Experience Portfolio Director, Technology Modernization Fund
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Boosting Cyber Resiliency in the Financial Sector
Leaders from CFPB and Rubrik discuss how they’re bolstering cyber resiliency to secure the financial sector and its critical assets.
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Preparing for the Future Cyber Landscape
CISA and Rubrik discuss how they’re building cybersecurity best practices and developing their workforces to prepare for the future attack landscape and bolster cyber resilience.
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Trump Names Gregory Barbaccia New Federal CIO
Army veteran and former Palantir head takes over as federal CIO and will oversee government's $70+ billion IT budget.
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Digitizing Records for an AI-Driven Future
CMS and NARA are digitizing and standardizing data to enable AI, while also developing effective governance strategies to manage associated risks.
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