Customer Experience
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Plugging in the User Needs For Improved Experiences
Agencies are working with their users to determine which technologies will improve the digital experience.
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VA Advances 3D Printing During Pandemic
The agency’s medical 3D-printing network is improving the patient experience.
7m read -
Telehealth, Cloud Shine in VA Mid-Year Tech Report
The agency has continued to refine the modernization efforts used to support a remote workforce and the overall COVID-19 response.
7m read -
Agencies Leverage Data to Ramp Up Health Care Enrollment, Digital Services
Federal tech leaders emphasize the importance of data to develop digital health services.
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Agencies Focusing on Access, Equity in Service Delivery
Diversity, equity, inclusion and access are cornerstones for federal agencies as they deploy new tools and services.
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New Tool Helps CMS Customers Tie Business Value to Cloud
The agency's cloud migration strategy is aligning business values and customers' needs.
7m read -
Digital Services Improve CMS Call Center Operations
The agency is embracing a new customer experience strategy amid increased customer communications.
7m read -
VA Streamlines Product Approach to Improve Innovation
Moving from traditional silos to streamlined operations has boosted agility and scale, and now the agency is eyeing more future-focused development.
7m read -
Behind the New IRS Office Boosting the Digital Taxpayer Experience
Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.
30m listen -
Human-Centered Design Drives Vet Experience
VA leads incorporate the veteran experience in all facets of digital development.
28m listen -
Federal Shared Service Initiatives Moving from Planning to Implementation
The federal shared service strategy will impact government in areas such as customer service and payroll.
7m read
