Customer Experience
Government is leveraging technology to improve public services and customer experience by enhancing accessibility, efficiency and user satisfaction. By integrating digital solutions like AI-driven chatbots, self-service portals and data analytics, agencies can streamline interactions, reduce wait times and deliver more personalized and transparent services to citizens via human-centered design.
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The Tech Behind the New Social Security Website
Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.
7m read -
Live from AFCEA West: Digital Tools are Modernizing CX for DISA, DOD Cloud
The agency is creating new workforce efficiencies for DOD’s new cloud computing era.
9m listen -
How to Cultivate Optimal User Experience in Tech Modernization
Tech modernization initiatives need critical tools to keep the user experience top of mind.
7m read -
Data, Digital Services Will Drive Federal IT in 2023
Health and civilian agencies expect to build off progress to improve health equity, smarter IT acquisitions and better customer experience through digital services.
7m read -
What to Watch in 2023 Defense IT: JWCC, Zero Trust
Narratives around zero trust, AI and user experience will drive ongoing developments in defense technology.
7m read -
Building in Equity for Improved Customer Experience
Hear how federal IT leaders are exploring new data strategies, policies and procedures to improve customer experience for all.
29m watch -
Labor CIO Prioritizes CX as Center of Digital Transformation
Gundeep Ahluwalia said CX should be “baked into the cake,” not the “icing on top.”
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CBP Modernization Strategy Prioritizes Cybersecurity, Customer Experience
CBP CIO Sonny Bhagowalia said cyber threats have increased by 225% and require improved response.
7m read -
DOL CTO Says UX is Key to IT Modernization
DOL CTO Sanjay Koyani says user experience is guiding the agency’s IT modernization.
5m read -
Defense Security Chief Teases 5-Year Zero Trust Strategy
Key tools within the strategy include software bills of materials and data analytics.
5m read -
Enhancing the Taxpayer Experience with Tech Innovation
Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
24m watch -
HHS Targets Data Strategy Amid Federal Cyber, CX Priorities
The agency is on the verge of releasing a department-wide data strategy while agencies continue focusing on cyber and CX.
5m read
