Automation
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Plugging in the User Needs For Improved Experiences
Agencies are working with their users to determine which technologies will improve the digital experience.
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IRS Digitalization Office From Startup to Sustainment
The office is transforming how IRS employees engage with taxpayers.
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NARA's Path to a Paperless Government Puts Cloud First
Automation, eDiscovery and cloud are improving records management in digital environments.
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DOJ Tackling Business Processes to Support Records Management
The agency is looking at new tools that are supporting both content and program management.
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Agencies Leverage Data to Ramp Up Health Care Enrollment, Digital Services
Federal tech leaders emphasize the importance of data to develop digital health services.
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How RPA Improves Employee Morale, Efficiency
The federal community has gleaned similar benefits from automated functions.
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Cyber Leaders Warn Against Limitations of FedRAMP
Software supply chain risk management and continuous monitoring are key strategies for maintaining a strong cyber posture in the cloud.
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DHS Eyes Automation for Secure Communications System
The Homeland Security Information Network (HSIN) helped the Department of Homeland Security transfer IT operations rapidly to the cloud, but its program managers are setting their sights even higher for the next iteration of the platform to include artificial intelligence and automation.
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AI, Automation Improves ICE Call Center Efficiency
Immigration and Customs Enforcement (ICE) relies on a special call center — the Homeland Security Investigations Tip Line — for leads on human trafficking, terrorism, cybersecurity crimes and money laundering, but it faces operational challenges due to outdated IT infrastructure.
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Federal RPA Use Growing Quickly, GSA Group Finds
An organization formed by the General Services Administration to spur robotic process automation adoption at federal agencies has seen automations grow by 110% across government agencies from 2019 to 2020.
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RPA is Streamlining DOL’s Business Processes, Creating New Efficiencies
The Department of Labor is developing robotic process automation bots to advance business processes and expedite operations, the department’s Chief of Emerging Technology Krista Kinnard said at GovernmentCIO Media & Research’s AI Gov Series: Future of RPA virtual event.
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Centralizing Cyber Ops Necessary as Cyberattacks Escalate
Cyber leaders say federal agencies should break down information silos, centralize their cyber operations, and use data to drive security decisions in order to barricade their networks against hackers.
7m read
