Automation

The Homeland Security Information Network (HSIN) helped the Department of Homeland Security transfer IT operations rapidly to the cloud, but its program managers are setting their sights even higher for the next iteration of the platform to include artificial intelligence and automation.

Immigration and Customs Enforcement (ICE) relies on a special call center — the Homeland Security Investigations Tip Line — for leads on human trafficking, terrorism, cybersecurity crimes and money laundering, but it faces operational challenges due to outdated IT infrastructure.

An organization formed by the General Services Administration to spur robotic process automation adoption at federal agencies has seen automations grow by 110% across government agencies from 2019 to 2020.

The Department of Labor is developing robotic process automation bots to advance business processes and expedite operations, the department’s Chief of Emerging Technology Krista Kinnard said at GovernmentCIO Media & Research’s AI Gov Series: Future of RPA virtual event.

Cyber leaders say federal agencies should break down information silos, centralize their cyber operations, and use data to drive security decisions in order to barricade their networks against hackers.

• GovCast

VA's benefits chief sees promise in emerging technology to delivering benefits faster.

The Department of Veterans Affairs’ Office of Information and Technology is using DevSecOps to enhance processes, develop new solutions and provide better services to veterans, Todd Simpson, VA’s deputy assistant secretary for DevSecOps, said during GovernmentCIO Media & Research’s Disruptive DevSecOps virtual event.

New data capabilities to bolster its COVID-19 response and prepare for future medical challenges.

Automation tools can support decision-making and should complement the workforce.

• GovCast
• Customer Experience

Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.

When U.S. Citizenship and Immigration Services CIO Bill McElhaney assumed his position in March 2018, IT offices within each directorate were very siloed across the agency. Repetitive processes and excess IT spending impeded mission delivery speed and inhibited effectiveness and efficiency.

Accommodating the mass shift to telework at the beginning of the COVID-19 pandemic is just one challenge Department of Homeland Security executives faced in 2021.