Automation

• GovCast

VA's benefits chief sees promise in emerging technology to delivering benefits faster.

The Department of Veterans Affairs’ Office of Information and Technology is using DevSecOps to enhance processes, develop new solutions and provide better services to veterans, Todd Simpson, VA’s deputy assistant secretary for DevSecOps, said during GovernmentCIO Media & Research’s Disruptive DevSecOps virtual event.

New data capabilities to bolster its COVID-19 response and prepare for future medical challenges.

Automation tools can support decision-making and should complement the workforce.

• GovCast
• Customer Experience

Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.

When U.S. Citizenship and Immigration Services CIO Bill McElhaney assumed his position in March 2018, IT offices within each directorate were very siloed across the agency. Repetitive processes and excess IT spending impeded mission delivery speed and inhibited effectiveness and efficiency.

Accommodating the mass shift to telework at the beginning of the COVID-19 pandemic is just one challenge Department of Homeland Security executives faced in 2021.

• HealthCast
• Health care

How agencies are enabling mission success through robotic process automation.

• CyberCast

Innovations in automation are improving mobile app certification.

As weather patterns change rapidly, the federal agency looks to update data for its flood analysis more quickly and efficiently.

The services are trying to gain insight into their data with automation to make improvements across the enterprise.

The agency is using technologies like virtual waiting rooms and automation to mitigate the increased traffic.