customer experience
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Customer Experience Tech Improvements Highlight Biden Executive Order
Agencies are integrating human-centered design principles to improve customer-facing digital platforms and align with new executive order.
7m read -
Air Force Hones in on User Experience in Modernization
Regular user surveys and constant monitoring go a long way.
7m read -
Biden Agenda to Feature Workforce, Acquisition Priorities
The President’s Management Agenda identifies IT and data as foundational tools for mission delivery.
7m read -
IRS CIO Reflects on Tech Evolution, Modernization Journey
The agency is undergoing a cultural transformation to bring new digital experiences to the taxpayer.
24m listen -
Human-Centered Design's Key Role in Improved Government Services
Leaders at GSA, IRS and VA discuss new digital services that help customers navigate government services.
7m read -
Plugging in the User Needs For Improved Experiences
Agencies are working with their users to determine which technologies will improve the digital experience.
7m read -
VA Advances 3D Printing During Pandemic
The agency’s medical 3D-printing network is improving the patient experience.
7m read -
How CMS's eMedicare Data Store is Improving the Customer Experience
The data store is driving personalized and omni-channel experiences for Medicare beneficiaries.
7m read -
Agencies Leverage Data to Ramp Up Health Care Enrollment, Digital Services
Federal tech leaders emphasize the importance of data to develop digital health services.
7m read -
New Tool Helps CMS Customers Tie Business Value to Cloud
The agency's cloud migration strategy is aligning business values and customers' needs.
7m read -
Digital Services Improve CMS Call Center Operations
The agency is embracing a new customer experience strategy amid increased customer communications.
7m read -
Tech's Role in Promoting Fair, Competitive Trade
CIO Rona Bunn discusses IT modernization initiatives to keep ITA's clients at the forefront of international business.
34m listen
