customer experience

• Customer Experience
• Health IT

The agency’s medical 3D-printing network is improving the patient experience.

• Data

The data store is driving personalized and omni-channel experiences for Medicare beneficiaries.

• Customer Experience
• Data
• Digital Services

Federal tech leaders emphasize the importance of data to develop digital health services.

• Cloud
• Customer Experience

The agency's cloud migration strategy is aligning business values and customers' needs.

• Customer Experience

The agency is embracing a new customer experience strategy amid increased customer communications.

• GovCast

CIO Rona Bunn discusses IT modernization initiatives to keep ITA's clients at the forefront of international business.

The IRS plans to push forward with its modernization initiatives and improve taxpayer customer service and accessibility, among other initiatives, as part of its proposed $13.2 billion budget for fiscal year 2022.

The IRS is aiming to digitally communicate with taxpayers and tax professionals more effectively and securely through a recently launched Taxpayer Digital Communications (TDC) system.

The Centers for Medicare and Medicaid is looking to develop an omni-channel customer experience through its eMedicare initiative, and it’s using Agile processes and developing a data strategy to get there.

• GovCast
• Customer Experience

Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.

Federal IT leaders are modernizing their IT infrastructure with multi-cloud environments, “as-a-service” approaches and other ways of iteratively updating systems to deliver more seamless and improved delivery for the customer experience.