customer experience
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$13.2B IRS FY 2022 Budget Looks to Bolster Long-Term Modernization
The IRS plans to push forward with its modernization initiatives and improve taxpayer customer service and accessibility, among other initiatives, as part of its proposed $13.2 billion budget for fiscal year 2022.
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How IRS is Sharpening Taxpayer Digital Communications
The IRS is aiming to digitally communicate with taxpayers and tax professionals more effectively and securely through a recently launched Taxpayer Digital Communications (TDC) system.
7m read -
Agile, Data Are Boosting Customer Experience at CMS
The Centers for Medicare and Medicaid is looking to develop an omni-channel customer experience through its eMedicare initiative, and it’s using Agile processes and developing a data strategy to get there.
7m read -
Behind the New IRS Office Boosting the Digital Taxpayer Experience
Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.
30m listen -
'As-a-Service' Models Key to Improving Agencies' Customer Experience
Federal IT leaders are modernizing their IT infrastructure with multi-cloud environments, “as-a-service” approaches and other ways of iteratively updating systems to deliver more seamless and improved delivery for the customer experience.
7m read
