customer experience
-
SSA Cuts Wait Times, Claims Backlog Through Tech Modernization
SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.
3m read -
DOL CIO Outlines AI Priorities for Modernization, Efficiency
DOL is using AI to modernize legacy systems, improve customer services and boost workforce efficiency.
7m watch -
AI Powers Smithsonian’s Digital Transformation for America250
The Smithsonian is applying AI to research, digital collections and visitor experiences as it prepares for America250.
12m listen -
IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
3m read -
DHS Budget Targets Cyber Workforce, Counter-Drone Capabilities
Secretary Mullin said the agency's budget would bolster cyber defenses, modernize border operations and protect critical infrastructure.
4m read -
Former Federal Tech Leaders Push for Government Delivery Reform
After leaving government in 2025, April Harding and Maureen Klovers launched We The Doers to elevate frontline expertise and strengthen modernization efforts across agencies.
12m watch -
Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
33m watch Partner Content -
Navigating Federal Cloud Adoption
HHS leaders share how hybrid cloud strategies are evolving, integrating zero trust and shaping future cloud capabilities.
19m watch -
Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
3m read -
TSA Expands Digital ID Use, Eyes E-Gates for Automated Passenger Flow
TSA expands acceptance of mobile driver’s licenses, streamlining security checks and setting up future automated screening.
2m read -
New Federal UX Head Joe Gebbia to Tackle Government Websites
The Airbnb co-founder wants to align federal digital service experiences with those expected in the commercial and private sector.
2m read -
New Talent Strategy Targets Industry Role in Federal AI Workforce
The plan outlines how it wants to prioritize efforts for the partnerships that will fuel talent pipelines in emerging industries.
3m read
