customer experience
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Labor CIO Gundeep Ahluwalia Departs, Deputy Takes Acting Role
The former CIO led major digital transformation efforts around digitization, customer experience and data modernization.
2m read -
Agencies Grapple With Multi-Channel Comms for CX
IRS and Labor officials say that providing multiple communication channels come with backend integration work.
3m read -
GSA Hackathon Winners Produce AI Search Engine, Interface
Hackathon participants worked on how to use AI to improve customer experience and responsiveness on government websites.
3m read -
IRS CX Efforts Come With a New Acquisition Office
The agency is using Inflation Reduction Act funds to transform the taxpayer experience through digital tools and technology.
3m read -
IRS Hits New Milestone Amid Federal CX Priorities
Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.
2m read -
FDA CIO Looks to Expand Modernization Plans
CIO Vid Desai outlines how his office is considering workforce development and emerging technology across the enterprise.
4m read -
Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
3m read -
CDC's New Website Keys in on User Experience
As a part of CDC’s “Moving Forward” project, the agency unveiled a new website. The user experience drove the heart of the project.
2m read -
Building Cyber Resiliency in Federal Systems
Constructing strong networks and systems is imperative for government agencies. With more resilient systems, agencies will be able to continue operating and bounce back quickly if a security breach occurs.
15m read -
IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
5m read -
Connectivity Drives Future of Defense
The Defense Department is strategizing new operating concepts ahead of future joint force operations.
8m read -
Defense Planning Commission Recommends Common Analytics System
The group's report says that data modernization is critical to streamlining and providing agility to budgeting process.
3m read
