Department of Veterans Affairs

• 2025 Health IT Summit
• Artificial Intelligence
• Customer Experience
• Digital Services

The new Chief Design Officer and National Design Studio will help agencies create digital services that mirror private sector standards.

• Artificial Intelligence
• Customer Experience
• Health IT

The agency's AI pilots test ambient listening tools while expanding use cases and strengthening governance for secure adoption.

• Artificial Intelligence
• Customer Experience
• Digitization

Human-centered design underpins the VA's AI and data strategy, which focuses on eliminating technical debt and bolstering interoperability.

• Customer Experience
• Digital Services

The America by Design initiative directs agencies to adopt design-driven approaches, standardize services and improve user experience.

• Customer Experience
• Cybersecurity
• Data
• Health IT
• Workforce

VA OIT is restructuring its workforce, revamping risk management and modernizing tech acquisition to deliver secure, efficient services.

• Artificial Intelligence
• Customer Experience
• Cybersecurity
• Digital Services
• Digitization
• Health IT

Officials embrace DevSecOps and a human-centered approach to modernize operations and manage risk as AI becomes more embedded in government.

• Artificial Intelligence
• Customer Experience
• Data
• Digital Services
• Digitization
• Electronic Health Records
• Health care
• Health IT
• Workforce

VBA leverages automation and AI to streamline claims processing and reduce backlogs, while keeping humans central to the process.

• Artificial Intelligence
• Cloud
• Customer Experience
• Cybersecurity
• Health IT

VA's Platform One accelerates software development timelines from weeks to hours, ultimately enhancing digital services for veterans.

• Digital Services
• Health care
• People
• Workforce

Agency leaders told lawmakers they are focused on trimming legacy systems and restructuring its workforce to streamline operations.

• Artificial Intelligence
• Health care
• People

The agency's AI chief Gil Alterovitz helped develop a plan that hints at how NIH is charting the future of AI and biomedical research.

• GovCast
• Video
• Electronic Health Records

VA’s EHR program is expected to restart in 2026 and will plan deployment based on pre-existing relationships between facilities to drive interoperability.

• Health care
• Health IT
• People

Nominated for VA's top health role, Bartrum brings over four decades of military and public service to the agency.