human-centered design

• Artificial Intelligence
• Customer Experience
• Digital Services

Hackathon participants worked on how to use AI to improve customer experience and responsiveness on government websites.

• Artificial Intelligence
• Customer Experience
• Digital Services
• Health care

Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.

• Customer Experience
• Cybersecurity
• Data
• Digital Services
• Workforce

Following mandates to improve the customer experience, officials are embracing new workforce development approaches.

• Deep Dives
• Artificial Intelligence
• Customer Experience
• Report

Constructing strong networks and systems is imperative for government agencies. With more resilient systems, agencies will be able to continue operating and bounce back quickly if a security breach occurs.

• Deep Dives
• Artificial Intelligence
• Customer Experience
• Report

The Defense Department is strategizing new operating concepts ahead of future joint force operations.

• Customer Experience
• Digital Services

The recent moon landing and health insurance are some programs that benefit from strong human-centered design in digital transformation.

• Customer Experience
• Electronic Health Records
• Health care
• Health IT

DHA leaders said the agency is better serving patients through the use of partnerships and innovation.

• Deep Dives
• Artificial Intelligence
• Customer Experience
• Report

Artificial intelligence presents potential breakthroughs for government agencies not seen since the internet was first introduced.

• Artificial Intelligence
• Data
• Digital Services

With artificial intelligence on the horizon, governments of tomorrow will build off the digital innovations of today with human-centered design...

• Digital Services

The agency recognized recent programs during an event at its health care facility in Palo Alto.

• HealthCast
• Health IT

VEO’s Executive Director of Multi-Channel Technology talks the latest developments bolstering the veteran experience.

• Customer Experience

VA is leveraging human-centered design to modernize for the veteran experience, according to VA tech leaders at the 2023 HIMSS conference in Chicago.