human-centered design

• HealthCast
• Health IT

VEO’s Executive Director of Multi-Channel Technology talks the latest developments bolstering the veteran experience.

• Customer Experience

VA is leveraging human-centered design to modernize for the veteran experience, according to VA tech leaders at the 2023 HIMSS conference in Chicago.

• Customer Experience
• Digital Services

Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.

• Customer Experience

Focus on addressing prior lapses in services and care access have led to increasing veteran satisfaction.

• Cybersecurity
• Data
• Zero Trust

VA’s CDO Kshemendra Paul said cybersecurity and zero trust require effective data management.

• Customer Experience

The bureau's new reference tool transformed users' information access.

VA innovation specialist discusses the importance of communicating value of human-centered design to senior leadership at the 2022 Government UX Summit.

• Customer Experience
• Digital Services

Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.

• Data
• Electronic Health Records

VA’s acquisition head says ‘Agile is old news,' and the agency is now turning to ‘technology-as-a-service.’

Modernized software development frameworks are leading to improved customer experience.

• Artificial Intelligence

Joseph Thele and Mark Ricciardi explain how they plan to modernize VA HR systems.

FDIC’s Brian Whittaker unpacks his efforts on key modernization projects that are ultimately improving trust in government.