user experience
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Digitizing Records for an AI-Driven Future
CMS and NARA are digitizing and standardizing data to enable AI, while also developing effective governance strategies to manage associated risks.
30m watch -
New HHS CIO Prioritizes Cybersecurity, CX in 2025
HHS CIO Jennifer Wendel outlines plans to boost cybersecurity, improve workforce training and enhance customer experience in the new year.
4m read -
Advanced Computing Holds Promise for Health Care, Ethical Hurdles Remain
Researchers and government officials are creating policies to improve customer experience nearly a year after President Biden’s executive order on digital experience.
3m read -
The Security and UX Standards That Power Digital Identity Programs
Live from Identity Week, Ryan Galluzzo discusses the latest draft of NIST's Digital Identity Guidelines for the identity-proofing process.
18m listen -
GSA Hackathon Winners Produce AI Search Engine, Interface
Hackathon participants worked on how to use AI to improve customer experience and responsiveness on government websites.
3m read -
TechNet Cyber: Balancing Speed and Security in Global Defense Operations
DISA’s Brig. Gen. Michael Cornell discusses user engagement in efforts to secure systems amid modernization.
8m watch -
Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
3m read -
CDC's New Website Keys in on User Experience
As a part of CDC’s “Moving Forward” project, the agency unveiled a new website. The user experience drove the heart of the project.
2m read -
How Agencies are Justifying Budget Growth in AI, Zero Trust
IT leaders stressed the importance of understanding user knowledge and needs when prioritizing cybersecurity projects.
3m read -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen -
DOD's EHR Deployment Nearly Complete
FEHRM officials provide a status update and upcoming plans for the MHS Genesis rollout at military hospitals.
7m read -
Digital Memorial Adds Over 300,000 Veteran Records Using Army Data
The Veterans Legacy Memorial remembrance platform includes additional veteran profiles from DOD cemeteries ahead of Memorial Day.
7m read