user experience
-
Doing More with Less is Muscle Memory for IRS, Former Deputy CIO Says
Darnita Trower discusses her experience, the legacy she’s left behind and how she pushed the IRS to modernize itself,
20m watch -
DISA Harnesses AI to Fortify Cyber Resilience
Brig. Gen. Michael Cornell details how automated alerts and responses enhance network stability and user experience.
11m listen -
Implementing Zero Trust to Boost Resiliency
Modernization, data security and culture shifts power zero trust at DOD and Red Hat.
32m watch -
New HHS CIO Prioritizes Cybersecurity, CX in 2025
HHS CIO Jennifer Wendel outlines plans to boost cybersecurity, improve workforce training and enhance customer experience in the new year.
4m read -
Advanced Computing Holds Promise for Health Care, Ethical Hurdles Remain
Researchers and government officials are creating policies to improve customer experience nearly a year after President Biden’s executive order on digital experience.
3m read -
The Security and UX Standards That Power Digital Identity Programs
Live from Identity Week, Ryan Galluzzo discusses the latest draft of NIST's Digital Identity Guidelines for the identity-proofing process.
18m listen -
GSA Hackathon Winners Produce AI Search Engine, Interface
Hackathon participants worked on how to use AI to improve customer experience and responsiveness on government websites.
3m read -
TechNet Cyber: Balancing Speed and Security in Global Defense Operations
DISA’s Brig. Gen. Michael Cornell discusses user engagement in efforts to secure systems amid modernization.
8m watch -
Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
3m read -
CDC's New Website Keys in on User Experience
As a part of CDC’s “Moving Forward” project, the agency unveiled a new website. The user experience drove the heart of the project.
2m read -
How Agencies are Justifying Budget Growth in AI, Zero Trust
IT leaders stressed the importance of understanding user knowledge and needs when prioritizing cybersecurity projects.
3m read -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen
