Customer Experience
Government is leveraging technology to improve public services and customer experience by enhancing accessibility, efficiency and user satisfaction. By integrating digital solutions like AI-driven chatbots, self-service portals and data analytics, agencies can streamline interactions, reduce wait times and deliver more personalized and transparent services to citizens via human-centered design.
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TechNet Cyber: Balancing Speed and Security in Global Defense Operations
DISA’s Brig. Gen. Michael Cornell discusses user engagement in efforts to secure systems amid modernization.
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Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
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VA Hits Milestone With 2 Million App Downloads
Officials say interest in the mobile application is an indicator of the tool’s staying power and importance of VA's digital transformation.
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CDC's New Website Keys in on User Experience
As a part of CDC’s “Moving Forward” project, the agency unveiled a new website. The user experience drove the heart of the project.
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Building Cyber Resiliency in Federal Systems
Constructing strong networks and systems is imperative for government agencies. With more resilient systems, agencies will be able to continue operating and bounce back quickly if a security breach occurs.
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IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
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Connectivity Drives Future of Defense
The Defense Department is strategizing new operating concepts ahead of future joint force operations.
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Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration.
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How TMF is Helping Agencies Accelerate Tech Modernization
The program launched a new AI pilot to expedite TMF applications as agency leaders urge more to consider applying for funds.
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Defense Planning Commission Recommends Common Analytics System
The group's report says that data modernization is critical to streamlining and providing agility to budgeting process.
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'Balance' Needed in Hybrid Cloud Security, Interoperability
Federal officials from CISA and SOCOM say hybrid cloud cybersecurity needs a holistic approach to be successful.
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Executive Orders Impact Government Tech
Agencies are adjusting to White House priorities on AI, Cybersecurity and the digital customer service.
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