Customer Experience
Government is leveraging technology to improve public services and customer experience by enhancing accessibility, efficiency and user satisfaction. By integrating digital solutions like AI-driven chatbots, self-service portals and data analytics, agencies can streamline interactions, reduce wait times and deliver more personalized and transparent services to citizens via human-centered design.
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DHA Sees Tech Helping Create 'Person-Centered' Health Care
DHA leaders said the agency is better serving patients through the use of partnerships and innovation.
6m read -
Education CISO Sees Zero Trust as Key to Improved CX
Identity management remains a focal point for the agency as it enters the second phase of its zero-trust migration plan.
4m read -
AI Brings ‘Tremendous Promise’ to Security, Traveling Experience
Agency leaders are looking at responsibly integrating the emerging technology into agency operations.
7m read -
The Building Blocks of Federal AI
Artificial intelligence presents potential breakthroughs for government agencies not seen since the internet was first introduced.
15m read -
GSA Takes on the Digital Experience
The agency is creating new efforts to help government meet new OMB directives.
10m read -
Collaboration Enables Faster Health Care Innovation
Leaders from BARDA, CMS, DOD and VA discuss evolving cross-government health collaborations at the 2022 iEX Conference.
5m read -
The White House Lays Out Its Digital Customer Experience Guidance
An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.
19m listen -
DOT Targets Improved CX for Airline Travelers Through New Digital Services
The agency sees data sharing and transparency helping hold airlines accountable for improved air travel experience.
7m read -
'We Want to Get This Right': Human-Centered Design Guides Modernization at VA
VA is leveraging human-centered design to modernize for the veteran experience, according to VA tech leaders at the 2023 HIMSS conference in Chicago.
7m read -
Low-Code Has Power to Improve CX in Government
As agencies work toward improving customer service and experience, low-code software development can help also reduce costs.
7m read -
Tools to Improve the Federal Customer Experience
Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.
30m watch -
Beware the Shadow IT With Remote Work, Poor User Experience
The use of unauthorized technology has become increasingly prevalent in the remote work environment, weakening cybersecurity.
7m read
