Customer Experience
Government is leveraging technology to improve public services and customer experience by enhancing accessibility, efficiency and user satisfaction. By integrating digital solutions like AI-driven chatbots, self-service portals and data analytics, agencies can streamline interactions, reduce wait times and deliver more personalized and transparent services to citizens via human-centered design.
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CIOs Say Agencies Must Fix Processes First, Then Layer in Emerging Tech
Federal leaders said digital transformation requires balancing emerging tech and innovation with mission-critical needs and processes.
5m read -
VA to Roll Out Ambient Listening Pilots at 10 Facilities by Year End
The agency's AI pilots test ambient listening tools while expanding use cases and strengthening governance for secure adoption.
4m read -
TSA Expands Digital ID Use, Eyes E-Gates for Automated Passenger Flow
TSA expands acceptance of mobile driver’s licenses, streamlining security checks and setting up future automated screening.
2m read -
HHS Data Plan Ushers in New Era of Collaborative Health Innovation
HHS CDO Kristen Honey drives a cultural shift toward transparency and real-time feedback to break down silos and empower frontline decision-making.
10m listen -
VA Prioritizes Practical Tech Solutions to Advance Modernization
Human-centered design underpins the VA's AI and data strategy, which focuses on eliminating technical debt and bolstering interoperability.
3m read -
Army PEO Soldier Calls on Industry for Smarter, Lighter Tech
Brig. Gen. Troy Denomy emphasized the role of industry in developing scalable, soldier-tested technologies for today’s battlefield needs.
5m read -
HHS CDO's New Data Plan Backs 'Open by Default' Government
The plan offers a single entry point for users to engage with HHS datasets and targets a living, public repository to eliminate siloes.
2m read -
New Federal UX Head Joe Gebbia to Tackle Government Websites
The Airbnb co-founder wants to align federal digital service experiences with those expected in the commercial and private sector.
2m read -
New Talent Strategy Targets Industry Role in Federal AI Workforce
The plan outlines how it wants to prioritize efforts for the partnerships that will fuel talent pipelines in emerging industries.
3m read -
White House Executive Order Seeks to Modernize Federal Digital Services
The America by Design initiative directs agencies to adopt design-driven approaches, standardize services and improve user experience.
4m read -
VA Acting CIO Focuses Tech Strategy on 'Cyber Dominance'
VA OIT is restructuring its workforce, revamping risk management and modernizing tech acquisition to deliver secure, efficient services.
4m read -
Feds Turn to DevSecOps to Balance Innovation with Public Trust
Officials embrace DevSecOps and a human-centered approach to modernize operations and manage risk as AI becomes more embedded in government.
4m read
