Digital Services
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Digital Services Are Helping CMS Meet CX Goals
President Biden’s 2021 executive order pushes agencies to improve customer experience.
7m read -
'As-a-Service' IT Delivery Models Driving Modernization
Technology experts from VA, FDA and Maximus discuss how IT models can address common needs in government and share strategies for successful deployment.
30m watch -
HHS Health Chief: Equity is Everyone's Issue
Agencies are strategizing best practices for workforce and technology to help combat disparities in health care.
7m read -
VA Celebrates Digital Services Innovation to Boost Veterans Benefits Access
The agency recognized recent programs during an event at its health care facility in Palo Alto.
7m read -
DOT Targets Improved CX for Airline Travelers Through New Digital Services
The agency sees data sharing and transparency helping hold airlines accountable for improved air travel experience.
7m read -
How Digital Services Can Change Health Care
CMS' digital services chief sees tech as a key enabler for mission-critical services around equity, payments and recruiting.
7m read -
Education Department Improves Customer Experience Through Digital Services
The Department of Education enhances the digital experience for 16 million users through implementation of the 21st Century Integrated Digital Experience Act.
20m listen -
Tech Drives Federal Plans to Reduce Carbon Footprint at DOE
Electrification, cutting-edge research labs and cooling technologies are helping agencies reduce carbon footprint.
7m read -
Tools for IT Modernization
Learn about the tools that create a customized roadmap for federal agencies on their journey through IT modernization.
7m read -
Tools to Improve the Federal Customer Experience
Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.
30m watch -
PACT Act Update: VHA’s 'People, Process, Technology' Supporting the Legislation
The agency is making progress in hiring and developing new scheduling tools.
7m read -
The Tech Behind the New Social Security Website
Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.
7m read
