Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
-
Agencies Want to 'Demystify' Generative AI to See Greater Adoption
Managing concerns over generative AI capabilities requires sharing best practices and use cases for workflows.
2m read -
Defense Board Outlines Path for Integrated Digital Ecosystem
Members of DOD's board exploring digital business transformation said that standards and culture are some of the keys to technological change.
4m read -
White House Calls on Software Devs to go 'Memory Safe' for a Secure Future
A new advisory supports the National Cyber Strategy's call for shifting responsibility for cybersecurity to developers.
3m read -
Veterans Legacy Memorial Touted as 'Industry Standard' for Digital Modernization
VA Undersecretary Matthew Quinn told Congress that IT modernization will improve ability to find, connect to records.
4m read -
Air Force Lab's 'Five Deadly Sins' of Digital Transformation
CIO Alexis Bonnell said technology-minded organizations should focus on culture and goals before the tech itself.
4m read -
Federal Digital Experience Hinges on Design, Building Trust
The recent moon landing and health insurance are some programs that benefit from strong human-centered design in digital transformation.
5m read -
A Reflection on User Experience From DOD's First CXO
Colt Whittall highlights some of the initiatives that helped set the stage for transformed digital experience at the Air Force.
5m read -
Strategies Supporting the Future Hybrid Workforce
New federal strategies are defining what it means to work and operate in the future workplace.
29m watch -
Enhancing Federal Digital CX
Agencies are increasingly using digital tools and processes to improve the ways that people interact with the government.
33m watch -
A Look at DHS' Plans to Boost CX, IT Workforce
The agency’s focus on improving the customer experience is leading to new hiring initiatives and AI development.
28m listen -
Senate Confirms New White House Cyber Director
Harry Coker will be the second permanent National Cyber Director since the office's inception.
7m read -
The Road To Creating a Better Digital Government
Federal leader Jennifer Pahlka outlines ways government can align technology demands to better serve the public digitally.
38m listen
