Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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A Look at DHS' Plans to Boost CX, IT Workforce
The agency’s focus on improving the customer experience is leading to new hiring initiatives and AI development.
28m listen -
Senate Confirms New White House Cyber Director
Harry Coker will be the second permanent National Cyber Director since the office's inception.
7m read -
The Road To Creating a Better Digital Government
Federal leader Jennifer Pahlka outlines ways government can align technology demands to better serve the public digitally.
38m listen -
Data Sharing and AI Top Federal Health Agency Priorities in 2024
Government is on a mission to address health disparities and close gaps through technology.
10m read -
VA to Expand Mental Health Efforts Amid Veterans Suicide Report
The pandemic exacerbated the number of veteran suicides in 2021, according to the department.
7m read -
VA Prepares for EHR, AI Priorities in 2024
The agency saw some largescale digital developments this year around EHR modernization and increased health care demands.
10m read -
GovCIO Media & Research Opens Nominations for Defense IT Summit Flywheel Awards
The Flywheel Award nominations, recognizing key defense leaders’ contributions within the IT space, is open for the Defense IT Summit on February 9.
7m read -
Veterans Legacy Memorial Doubles in Size, Expanding Database of Veteran Records
The expansion now covers nearly 10 million veteran records ahead of Veterans Day.
7m read -
GSA Takes on the Digital Experience
The agency is creating new efforts to help government meet new OMB directives.
10m read -
What Will a Post-Digital Government Look Like?
With artificial intelligence on the horizon, governments of tomorrow will build off the digital innovations of today with human-centered design...
10m read -
The Future of Air and Space Command, Control Needs Partnerships and Technology
Defense officials emphasized the need for better interoperability and faster adaptation of commercial tech.
7m read -
The White House Lays Out Its Digital Customer Experience Guidance
An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.
19m listen
