Digital Services

• Customer Experience
• Data
• Digital Services

Health and civilian agencies expect to build off progress to improve health equity, smarter IT acquisitions and better customer experience through digital services.

• Cloud
• Digital Services

Agencies including NARA, Commerce and State are tackling longstanding issues around shadow IT and decentralized systems.

• Video
• Customer Experience
• Data
• Digital Services
• GovFocus
• Workforce

Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.

• Digital Services

The VA: Health and Benefits app is improving customer experience by centralizing veteran services.

• GovCast
• Digital Services

The Education Department has been overhauling its digital services for improved UX design.

• Digital Services

Memorial Affairs Undersecretary Matthew Quinn prioritizes tech in veteran memorial programs.

• Video
• Digital Services

New developments in VA’s profile pages for veterans laid to rest help family members memorialize their legacy.

• Artificial Intelligence
• Data
• Digital Services
• Workforce

Critics worry AI will exacerbate disparities, but some federal AI officials believe the technology can identify biases and promote equity and fairness.

• Customer Experience
• Digital Services

The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.

• Customer Experience
• Data
• Digital Services

Data leaders from GAO and VA discuss how they’re collecting user feedback to improve CX.

• Customer Experience
• Digital Services

Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.

• HealthCast
• Digital Services

VA is working to integrate its core services through the Login.gov portal, providing a more convenient and secure way of accessing veteran benefits.