Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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Tools for IT Modernization
Learn about the tools that create a customized roadmap for federal agencies on their journey through IT modernization.
7m read -
Tools to Improve the Federal Customer Experience
Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.
30m watch -
PACT Act Update: VHA’s 'People, Process, Technology' Supporting the Legislation
The agency is making progress in hiring and developing new scheduling tools.
7m read -
The Tech Behind the New Social Security Website
Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.
7m read -
Data, Digital Services Will Drive Federal IT in 2023
Health and civilian agencies expect to build off progress to improve health equity, smarter IT acquisitions and better customer experience through digital services.
7m read -
Federal Shared Services Need More Governance
Agencies including NARA, Commerce and State are tackling longstanding issues around shadow IT and decentralized systems.
7m read -
Enhancing the Taxpayer Experience with Tech Innovation
Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
24m watch -
VA’s New Mobile App Centralizes Veteran Services
The VA: Health and Benefits app is improving customer experience by centralizing veteran services.
5m read -
Enhancing Customer Experience for Federal Student Aid
The Education Department has been overhauling its digital services for improved UX design.
23m listen -
NCA is Using Technology to Improve Memorial Services
Memorial Affairs Undersecretary Matthew Quinn prioritizes tech in veteran memorial programs.
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Digital Remembrance Platform VLM Impacts Veteran Community
New developments in VA’s profile pages for veterans laid to rest help family members memorialize their legacy.
10m watch -
Federal Agencies Explore AI Use Cases to Prevent Bias
Critics worry AI will exacerbate disparities, but some federal AI officials believe the technology can identify biases and promote equity and fairness.
5m read
