Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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Digital Remembrance Platform VLM Impacts Veteran Community
New developments in VA’s profile pages for veterans laid to rest help family members memorialize their legacy.
10m watch -
Federal Agencies Explore AI Use Cases to Prevent Bias
Critics worry AI will exacerbate disparities, but some federal AI officials believe the technology can identify biases and promote equity and fairness.
5m read -
IRS Developing New Digital Services, Community Partnerships
The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.
3m read -
GAO, VA are Leveraging Data to Improve Customer Experience
Data leaders from GAO and VA discuss how they’re collecting user feedback to improve CX.
5m read -
Memorializing Veterans with 'Veterans Legacy Memorial'
Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.
16m read -
Integrating VA Services Through Login.gov
VA is working to integrate its core services through the Login.gov portal, providing a more convenient and secure way of accessing veteran benefits.
13m listen -
Human-Centered Design is the Bloodline of VA's Digital Services
Samara Strauss discusses how VA's digital services team is leveraging human-centered design to improve veterans' experience and services.
15m listen -
Security-Focused Agencies Tackle Integration Challenges of Digital Services
Low code and other cloud capabilities are used throughout DOD to ease transformation of digital services development.
7m read -
How Air Force's Software Arm Tackles Common Modernization Challenges
Kessel Run hopes its work will encourage more collaboration across the Defense Department.
7m read -
Agencies Leverage Data to Ramp Up Health Care Enrollment, Digital Services
Federal tech leaders emphasize the importance of data to develop digital health services.
7m read -
Navigating the Regulatory Road to COVID-19 Booster Shots
Data management and digital tools are driving FDA’s efforts to respond to the next wave of COVID-19 demands.
7m read -
Federal CIO's Three Priorities for the IT Community
Clare Martorana wants to focus on cybersecurity, technology modernization and improved services to the American public.
7m read
